Springer Nature

Senior UX Researcher

Posted on:
June 25, 2020

Springer Nature is one of the world’s leading global research, educational and professional publishers. It is home to an array of respected and trusted brands and imprints, with more than 170 years of combined history behind them, providing quality content through a range of innovative products and services. Every day, around the globe, our imprints, books, journals and resources reach millions of people, helping researchers and scientists to discover, students to learn and professionals to achieve their goals and ambitions. The company has almost 13,000 staff in over 50 countries.

We’re looking for a user experience researcher  to join our growing global UXD practice at Springer Nature and work closely with our UX Leads and Research Lead to help grow and strengthen our UX research capability across our digital products. The job is based in Kings Cross, London and you’ll work with colleagues around the world.

Visit sndigital.springernature.com to learn more about who we are and what we do.


You are a Senior User Researcher with multiple years of experience in qualitative research, but with an interest and some experience in quantitative research and data analysis.

You are genuinely interested in developing your research skills and you have experience in researching the different stages of product development. You are familiar with common research tools for UX (online data collection for diary, survey, analytics, recruitment, etc.)

The Springer Nature digital department works in a domain model. Domains group products and projects related to similar user and business needs (e.g. ‘content consumption’, ‘content acquisition’).

You will support the Content Acquisition program of work, where we help scientists submit and publish their research and support peer reviewers and editors evaluate what constitutes solid science.

Product teams are focused on improving these experiences  and you will collaborate with them in order to deliver and guarantee an outstanding and innovative experience. Designers work mostly in embedded teams (Designers, Business Analysts, Product Owners, Front End and Back End Developers, QAs). You will work both with teams and with domain-wide roles in Content Acquisition, supporting and leading the programme level research activities. You will adapt your approach across different areas of the domain  with similar or different user and business needs.

What you’ll be doing

Within 3 months

In collaboration with the Content Acquisition UX Lead and with the Research Lead you will have the opportunity to tackle and shape the user research and data analysis

strategies for Content Acquisition. Within 3 months you will have a deep understanding of the different users and their behaviours with our products and services. Moreover, you

will identify what is lacking and areas that require improvement from a research point of view.

You will:

●      Summarise the research findings from research that has already been been carried out across Content Acquisition and update all of the product teams

●      Working with the UX lead for the program, gather learnings and insights from past research processes and identify the best approach to UX research across the programme so it is as impactful as it can be

●      Work with the teams and with UX Lead for Content Acquisition to begin delivering actionable insights from in depth research alongside ‘just enough’ learning that push product development forward based on product goals and user needs.

●      Contribute to the sharing and  dissemination of the insights gathered from all the research carried out so far.

●      Work with UX Designers for the different areas of the domain  to understand the needs and maturity of specific products

●      Be able to support qualitative research with quantitative data e.g. from analytics, surveys and other data sources.

●      Start the creation of a framework for research within the domain, in collaboration with the domain UX Lead, that will allow us to be more strategic about the research we do and more effective in our activities across the domain.

●      Support the execution of currently planned research activities for the different teams

●      Become engaged and proactive in domain-wide UX activities.

Within 6 months

You will have a strong understanding of our users and their behaviours, and the gaps in our knowledge. You will work closely with the UX Domain lead and collaborate with teams that can support you to gather and share the data analysis you require. You will try to engage all of the teams in the research activities promoting a user centred philosophy within domains and the whole department. Also, you will keep all the different teams up-to-date about the research going on.

You will:

●   Take ownership of planning and execution of research activities deemed as priority both for individual teams and across the Content Acquisition domain.

●    Utilise both existing and ongoing research to build a sound knowledge of our users, as well as identifying knowledge gaps, and help inform the domain UX Lead and Research Lead of priorities that should be considered for the research plan. Map these priorities to outcomes and improvements for the domain programme of work.

●      Start engaging other functions within teams (particularly QAs) in the teams to participate in usability sessions, and start putting together a plan to teach them how to run those sessions themselves.

●      Working with your UX Lead, Research Lead and Cross-domain Researcher to produce clear, actionable insights based on triangulated qualitative and quantitative collection methods for new and on-going research.

●      Identify the most efficient way to share findings/knowledge within the teams and develop good working relationships with other research departments in the company (i.e. market research, customer service, analytics)

●      Support the domain UX lead to establish UX KPIs for the domain and begin to shape and effective and feasible way to support evaluating the effectiveness of the user experience in the short and longer term

Within 12 months and beyond

You will:

●      Find ways to improve the research activities in order to have a more efficient approach to research. You will be the main contact when speaking about research in Content Acquisition, but you will also be able to work with other domains when needed

●      Mentor, or coach, UX and UI designers, and potentially other team roles such as Business Analysts and QAs, in research practices, involving them, where appropriate, in wider user research activities

●      Proactively promote your role within Content Acquisition and the other domains through your work and demonstrating the value of user research in both tactical and strategic product and roadmap decisions.

●      Have supported the UX domain lead, shape a culture of sharing actionable and prioritised findings within the project, programme, and design teams to make it accessible and relevant for all

●      Work in collaboration with Research Lead and Research Ops to support set up of processes, tools, methods and mindsets needed to run research efficiently

●      Work with Research Lead and Research Ops to support the growing interest in research and sustainability of the research practice.

●      Support the Research Lead and work closely with Research Ops to build up relationships with researchers through e.g. conferences, research labs and universities in UK and overseas as appropriate.

Daily Life

You will need to be autonomous and proactive: you’ll self-organise and prioritise research tasks  for the programme based on the needs and deadlines of the teams and domain as a whole.

You will:

●      Prioritise research activities for the programme and work with relevant product teams where applicable

●      Work with UX Designers and Product Managers on product teams to translate teams’ questions into research activities

●      Recruit, organise, plan, and run workshops, studies and research activities

●      Apply relevant research methods depending on the project schedules and deadlines

●      Build up and run research activities (i.e. surveys, interviews, remote interviews, etc)

●      Build in time to learn new techniques and evaluative methods.

●      Motivate and involve the team members in research and analysis activities

●      Share findings within the project, programme, and design team

●      Keep teams and communities up-to-date on the research activities within the domain e.g. through Hive, regular stand-ups with the Research team and sharebacks

●      Collaborate with other departments to validate design hypotheses about user behaviours and attitudes

●      Do design work in collaboration with the teams as necessary and makes sense

To apply please upload a copy of your CV and covering letter, stating your salary expectations.

Please inform your manager if you are an internal candidate making an application for this role.

At Springer Nature we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.

Visit the Springer Nature Editorial and Publishing website at www.springernature.com/editorial-and-publishing-jobs for more information about our Research E&P career opportunities.

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