ettain group

Senior UX Researcher

ettain group
Posted on:
July 21, 2020

ettain group is looking to hire a Senior User Experience Researcher to help us create engaging and meaningful interactive experiences for one of the largest financial institutions in the US! ย We are looking for an experienced UX Researcher who is excited about conducting and orchestrating user research efforts to learn everything about our users: their behaviors, attitudes and emotions. The User Experience Researcher acts as a user advocate, ensuring that web products are designed with usersโ€™ needs in mind.


  • 3-5 years of post-graduate UX Research experience
  • Ability to understand project goals rooted in complex subject matter and propose research activities to support
  • Ability to lead a research program in a fast-paced and, at sometimes, ambiguous environmen
  • Coordinate and conduct all user recruiting for research activities
  • Identify target users and associated criteria needed for recruiting
  • Engage various partner teams on gathering and approval of user lists
  • Track and manage recruiting activities for each study and down to the participant level (i.e., tracking project, who was contacted, who participated, etc.)
  • Create discussions guides for research sessions
  • Facilitate/moderate user-centered design research activities such as: Interviews, Usability Testing, Focus Groups, Card Sorting, Contextual Inquiry, Ethnography, Discovery Sessions, Co-Design Sessions and/or Surveys
  • Comply with all mandated policies and procedures when conducting research in the regulated financial services sector

Shared skills for working with UCD & Innovation/WFA, regardless of role

  • Agile experience is preferred
  • Mid-level to Senior experience candidates
  • Must be able to work comfortably on a PC
  • Previous large company experience is a huge plus
  • Brokerage/banking experience is a plus, but not required
  • Collaborative attitude โ€“ we are a very low-ego group that work to solve problems together, not as individuals
  • Ability to quickly understand concepts and contribute value
  • Strong communication and negotiation skills
  • Ability to effectively take direction and work somewhat autonomously while staying on task
  • Ability to juggle multiple efforts at once and track and communicate them appropriately
  • Ability to work effectively with partners located remotely via email and phone
  • Experience working on complex software products and user experiences
  • Ability to quickly understand concepts and contribute value

Location: Remote


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