Senior UX Researcher

Posted on:
August 27, 2020

The role of the Senior User Experience Researcher in WorldFirst is to understand, identify and champion the needs of the customer. You will be primarily responsible for designing, conducting, analysing, and reporting on user-centered design. This will include identification of user needs and goals, task and workflow modelling, ethnography and persona development as well as rapid iterative usability testing. You’ll work with product teams to generate insights to better understand our customers and deliver products that suit their needs. You will design and execute primary research to support this.  

● Understand and represent the customer at all levels in the organisation
● Lead user research for our product teams, by suggesting, planning, conducting and improving our quantitative and qualitative research methods both online and in the field
● Own and manage the UX Research roadmap, based on resources and business priorities
● Plan and manage the UX Research budget, ensuring it is used wisely and across product teams
● Determine user needs by conducting task-focused analyses
● Advocate the end user within all functional areas of WorldFirst
● Understand the different needs of different groups of customers globally
● Test designs with a strong knowledge of tools and methods
● Create detailed user flows to communicate customer journeys
● Keep up-to-date and test new user research technologies, tools and practices
● Act acts as a 'repository' of customer insight and ensure these impact our product design roadmap

Agile practice and ways of working
● Participate in agile ceremonies such as story kick off, stand-ups, retrospectives and showcase
● Use Agile continuous delivery practices to collaboratively deliver software
● Familiarity with dual track agile ideal

Stakeholder engagement
● Work with UX Designers to test prototypes
● Work with product designers to ensure research supports their delivery roadmap
● Facilitate user research workshops with a wide array of stakeholders
● Presenting to stakeholders and effectively communicating the value of your proposed solutions
● An active contributor in the UX Community of Practice.
● Resolve tension or conflict between different levels and professions in the organisation, acting as negotiator and unblocker to ensure delivery stays on track


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