Are you looking for the most interesting user experience research challenge of your career? Are you attracted to hard enterprise design problems that impact the work lives of users around the world?
If so, we’d like to talk to you. We are building a new design practice from the ground up with a group of talented engineers, developers, service professionals, and product owners at Calabrio, a company voted 7 years running as one of the Minneapolis Star Tribune’s Top Places to Work.
Why you? Because you’re a strong qualitative design researcher looking for your next challenge in the field of enterprise UX design. Because you can bring your experience, taste, and skill to the job of working with a cross-functional team of developers and product owners. Because you’re interested in (or even experienced in?) creating powerful tools used in contact centers all around the world. We value ease of use and clarity, without sacrificing power, and you do too.
Maybe you’re more of a mixed-methods researcher? Can you blend your skill in quantitative analysis methods with your mastery of qualitative methods? We’re delighted to consider candidates with a mixed methods background who can bring user stories to life through human stories that illuminate the story behind the statistics and metrics we gather.
Why Contact Centers? Contact centers for customer support are more important now than ever in this complex, changing world. To deliver great solutions, we need to listen carefully to the needs of our users, and this is where you can help. Calabrio has a strong heritage of listening to our customers and building empathetic and cooperative relationships with them. Your expertise in UX research methods will support and lead our culture to the next level of customer-centric design quality we are reaching for. The space we operate in is technically complex and socially nuanced, and highly competitive. We’re looking for someone who can empathize with users, create clarity out of ambiguity, to help channel the voices of our amazing customers into clear action and strategy for our products.
And more than that: beyond just doing great design research in a challenging space, you’ll be joining a fast-growing team committed to designing how we do design here at Calabrio. Your experience will help us forge our formal design practices and to bring our already Gartner-awarded Visionary software to new levels of simplicity and effectiveness.
This position is one that will have enormous influence on our culture and reports directly to the VP of Product Design.
*This position does not entail travel in the near term, as long as COVID places restrictions on travel and indoor face to face encounters. As restrictions are lifted, you may expect to travel to customers for on-site visits and meetings, possibly as often as 6 times a year, but only when it becomes safe to do so. The strongest candidates will have experience in qualitative UX research that can be done remotely.