At Zendesk, our goal is to help bring companies and their customers closer together. We know that communication is the key to happy relationships, so we build software that makes customer conversations easier and more productive. We believe in encouraging collaborative working relationships across teams and sharing curiosity about our customers and their needs.
UX Researchers are an integral part of our Product Design organization and play a key role in our design process. In this role, your research will contribute to the design of the tools that help users set up, coordinate and manage their Zendesk accounts and users, enabling our customers to deliver outstanding customer service at scale.
A Senior User Experience Researcher who can demonstrate success in supporting design and product partners with research that can be easily implemented in our B2B software development environment. We need someone who has conducted both moderated and unmoderated studies, remotely and in person. You recognize most web design component patterns and can explain to partners the experience trade-offs for each one.
You are familiar with other qualitative or quantitative user research such as benchmarking, card sorting, group moderation, or survey design - and are eager to learn new methods. You care deeply about how the products you work on, can support their users, and can clearly define and advocate for user needs.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.