Senior UX Researcher

Posted on:
December 8, 2020

One word — Transformation.

At Oracle NetSuite, we believe the Cloud is here to stay and so do our 20,000+ customers.

We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all.

Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive the business forward.

Founded in 1998 by Oracle CEO, Larry Ellison, and NetSuite CTO and Chairman Evan Goldberg, Oracle NetSuite is used by more than 20,000 high-growth and midsized companies and divisions of large enterprises to run mission-critical operations without the high costs and inefficiency of on-premise systems.


A family of Designers, Researchers, Product Managers, Developers, Test Automation Engineers and Technical Writers, sharing an enthusiastic work culture in our terrific offices across Redwood Shores (CA), Austin (TX), Kitchener-Waterloo (Canada), Brno (Czech Republic), and Barcelona (Spain).

We believe the greatest and simplest solutions come from a group effort. We move forward by bridging Experience Design with Product Management and Engineering at every step of the problem definition and product development.

We pursue innovative ways of building user-centered solutions that scale over time; We think out of the box and spend a lot of time brainstorming.

We work using Agile methodologies and MVP approaches.

We proudly practice Design Thinking and iterate our solutions based on customer feedback and technical feasibility.


We’re looking for a Senior User Experience Researcher to join the Oracle NetSuite HCM (Human Capital Management) product team. In HCM we strive to craft an exceptional employee experience at all points of the employment lifecycle. We empower Human Resource professionals to make data-driven decisions using powerful analytics, and we make day to day tasks easier to complete with confidence.

The HCM team is looking for an experienced researcher to lead us in establishing research best practices, processes, and strategy.

You will work with cross-functional teams to drive research strategy, execute strategic and tactical research initiatives throughout the product lifecycle. You will help stakeholders develop deep empathy with our users and empower us to make data-driven decisions. Your success will be measured by the outcomes of your research and not just research output.

You will be part of a large global UX research team that supports many product areas across the NetSuite organization while supporting HCM specific initiatives.

The research team has experts in product design, quantitative, qualitative, and mixed methods eager to share their expertise and learn from you.

Being connected with like-minded research practitioners will enable you to level up your own research skills, and also give you an opportunity to build the global research practice and influence other research peers.

We value our diversity of perspectives, but we share a passion for improving the NetSuite experience for our audience.


  • Work with cross-functional stakeholders to determine research strategy as well as a plan for executing tactical research.
  • Propose, plan, execute, and deliver user research at various stages of the development lifecycle, including formative and generative research, validation research and measurement of final product experiences.
  • Collaborate with the experience design team and product management to help establish a strong research methodology and process for the Platform team.
  • Educate team members on best practices and enable teams to explore basic research activities on their own.
  • This is a very hands-on role and includes data collection, data synthesis and analysis, and delivery of findings and recommendations, as well as managing some participant recruitment.
  • Contribute to the development of the global research practice.


  • 5+ years’ experience doing user research, preferably in the Enterprise domain. Experience with HCM, financials, services or other ERP applications is a plus.
  • Extensive experience planning and executing different types of research and usability testing activities such as interviews, customer visits, requirements gathering activities, survey research, and formative and summative usability evaluations.
  • Expertise with evaluative research and associated methodologies is a plus.
  • Degree in the field of Psychology, HCI, Human Factors, Usability Engineering or related field (advanced degree a plus).
  • Ability to creatively come up with appropriate research and usability methods for given research questions.
  • Strong sense of independence, ownership, and initiative. Ability to self-direct and manage what to work on, how to get it done, and when to deliver
  • Excellent organization skills and the ability to manage multiple high-profile projects in a fast-paced organization.
  • Outstanding written and verbal communication skills. Strong analytical and presentation skills.
  • Fluency in English.
  • Flexibility to work with geographically distributed teams.
  • Expertise with evaluative research and associated methodologies is a plus.

Detailed Description and Job Requirements

Responsible for creating, evaluating and modifying prototypes to support evolving hardware and software application development.

As a member of the User Experience team, you will develop and apply software design/usability processes in the investigation of technical problems. May develop user profiles, with emphasis on human error control, display issues, visual interaction, physical manipulation and task and objective analyses. Provide product usability, evaluation and support to product development teams, including the analysis and investigation of applications/systems including tactile methods, visual graphics, web, multimedia, voice response and conversational user interaction. May assist in developing design concept and implementation, providing input on user design considerations. May produce specifications describing user needs and internal structures for product in development.

Duties and tasks are varied and complex utilizing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. Typically four years of software engineering or related experience needed.

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