Senior UX Researcher

Austin, TX
Posted on:
January 21, 2021

About Shift:

We believe car buying should be fun, fair, and accessible to everyone. We’ve set out to transform an industry, using technology to bring transparency and convenience to the car buying process.

And we aren’t stopping there. We seek to bring that same openness and simplicity to car ownership too, with payments, maintenance, and insurance in one easy app. At SHIFT, we’re building the tools that empower people to buy, own, and sell the cars that make life go. We’ve recently entered the public markets (Nasdaq: SFT) and are experiencing rapid growth. This is a great opportunity to join a hyper growth company changing an industry

About the role:

Help Shift transform the consumer experience around buying and selling used cars. We’ve set out to flip the script on this notoriously customer-unfriendly industry by creating a used car marketplace that puts customers at the center, aligns with them instead of against them, and creates value for them at every step in the process. We want every Shift customer to love the car they buy from us, and the experience of buying it from Shift.

In this role, you’ll be working closely with product management and engineering partners to create products that streamline processes and increase the impact of our operations teams. You’ll build a deep understanding of the processes and functions of each internal ops team, as well as the value they create for our customers, and design elegant, high-impact tools that help them work more effectively and efficiently. For example, you’ll work directly on our native iOS point of sale application, which supports our Concierge team in delivering in-person service to our customers on test drives and other appointments.

What you'll do:

  • Preparing for and conducting user research along with the product manager
  • Collaborate with team to determine appropriate solution based on research
  • Defining the information architecture, the interactions, and the visual design

What we ask for:

  • 5+ plus years of user experience design and visual design for Software or other complex GUI experiences
  • A strong understanding of user research and human-centered design
  • An analytical approach to testing new features
  • Strong communication skills. Demonstrated ability to speak on a technical level and communicate clearly with engineers
  • Creating concepts, wireframes, designs and prototypes for testing, experimentation and development
  • Iterating through usability testing

On diversity

Our company depends on balance and equality — between buyers and sellers, among employees, and in our relationships with customers.

Our mission to evolve car ownership and transform an industry is a challenging one. It can only be achieved by a team of diverse problem-solvers — engineers, designers, business people — from the same broad demographics as our customers.

Why join now?

Having gone public in October 2020, we are at the beginning of our journey and hope you join us for the ride! Shift is a leading end-to-end auto e-commerce platform transforming the used car industry with a technology-driven, hassle-free customer experience. Shift’s mission is to disrupt the old, outdated car purchasing and selling models, and you can be a part of driving this innovation into the industry with us!
Website | Facebook | Instagram | Twitter | LinkedIn | About Shift (Team)

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