Senior UX Researcher

McLean, VA
Posted on:
March 11, 2021

About the job

The health and safety of our employees is our top priority. Due to the pandemic, all our employees are working remotely and we will be conducting candidate interviews by video. This position will remain as a remote position once the COVID-19 crisis has abated.

The Senior UX Researcher is a core member of Celerity's Customer Experience team and is responsible for conducting research using a variety of qualitative and quantitative methods. The ideal candidate is a strategic thinker who will champion the practice of research as a core part of the design process for cross-channel experience design. It is expected that the candidate be a self-starter able to lead client user experience research initiatives to deliver meaningful insights. The Senior UX Researcher must collaborate with Experience Design practice leaders and other Celerity team members (visual designers, content strategists, engineers, etc.) in creating effective, efficient, and satisfying customer experiences and user interfaces.

Here’s What You’ll Do In This Role

  • Collaborate with cross-functional teams (including partners, design, product managers, business owners) to proactively identify, prioritize, plan, and execute high-impact research studies
  • Lead research initiatives that help teams uncover actionable insights and evaluate design
  • Help clients determine the appropriate research strategy to answer critical questions
  • Identify research topics and questions by working closely with clients
  • Design research studies that focus on behavior and attitude
  • Conduct qualitative and quantitative analysis and synthesis of data (e.g., usability testing, ethnography, diary studies, tree tests)
  • Participate in User Research thought leadership in both the company and the industry

Your Qualifications

  • Experience facilitating generative research activities, ideation exercises, and other workshop utilizing a human-centered design approach to fuel innovative product and service design
  • Experience testing websites and applications across a variety of devices
  • Experience communicating findings and illustrating opportunities in clear, concise, and compelling ways
  • Experience creating narratives about the people who use our client’s products
  • Knowledge of quantitative, behavioral analysis, and statistical concepts
  • A strong sense of human empathy
  • 7+ years' experience in an applied research setting as an UX researcher, Service Designer (or similar role)
  • Excellent oral and written communication and presentation skills
  • Experience performing within an Agile environment
  • Impeccable integrity. We are team-first at Celerity
  • A positive attitude. We can have fun while we work hard to solve business challenges
  • A heart for people. Excellent relationship-building skills across teams, peers, clients, vendors
  • A head for business. Nothing falls through the cracks on your watch
  • A passion for results. You strive to work complex issues with a strong sense of ownership and urgency

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