Anaplan

Senior UX Researcher

Company:
Anaplan
Location:
🇺🇸
San Francisco
Posted on:
March 29, 2021

About the job

Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do. We call it #AnaplanLOVE

At Anaplan these words come to life by making employees feel empowered and inspired.

Building a strong culture around company values is an ongoing journey

that will continue to be the core of our existence.

Anaplan is looking for an enthusiastic and passionate Senior UX Researcher, to advocate for and drive user-centered design processes. Now is an exciting time to join our growing global User Experience team of 20+ designers and researchers and contribute as a member of our Research & Development organization, with offices in San Francisco, London, York, and Minneapolis.

The UX team is responsible for advocating for the user experience across our ecosystem. We facilitate data-driven decisions through understanding user needs and problems and evaluating solutions. Our goal is to drive customer delight and that ‘aha’ moment for our customers when they see the possibilities of Anaplan.

Your primary role will be to derive deep insights about our users’ behaviors, wants and needs and effectively communicate those findings by telling compelling stories and building empathy. You will do this by collecting and analyzing research data and working with teams to make sure that what is learned is applied to our product and services.

What You’ll Be Doing

  • Working with researchers, designers and product managers to determine research objectives
  • Preparing research plans and defining metrics and outcomes
  • Recruiting and scheduling participants, and managing incentives for studies
  • Running studies using methods such as moderated and un-moderated usability testing, interviews, card sorting, workshops, and surveys
  • Communicating tactical and strategic findings and helping teams prioritize design changes and new requirements
  • Uncovering insights from a range of sources such as usage analytics, customer satisfaction surveys, and customer support data
  • Creating research outputs, e.g. reports, task flows, personas, customer journey maps
  • Working with the rest of the Research team to evolve our tools and processes, to help optimize how we do research
  • Teaching others about research methods, benefits, and applications

A Little About You

To be successful in the role, you should have the following skills and mindset:

  • Positive energy, passion, and an eye for innovation - we're looking for people who are excited about solving big problems and are self-motivated to get things done
  • 5+ years of experience carrying out research projects from start to finish
  • Strong interest in digging into quantitative data to uncover insights and present data in persuasive ways
  • Expertise in applying research methodologies such as usability testing, interviews, card sorting, and surveys
  • An ability to provide design recommendations based on a solid understanding of design patterns and usability guidelines
  • A strong dedication to quality – you must be organized, analytical, methodical, and have an interest in improving quality through user research
  • Strong verbal and written communication skills and ability to present information creatively, concisely and persuasively

Pluses

  • Degree in Human-Computer Interaction, Cognitive Psychology, or related social science field
  • Familiarity with product analytics tools

Our diversity and inclusion commitment

Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your true self to work every day!

Our story

Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential & build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. We have architected the only platform that will take the time from planning to decision down to zero.

We’re building a truly unique technology. From our calculation engine and in-memory data store, to apps and predictive analytics; amazing technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.

Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment.

See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan. Get to know more about working at Anaplan by checking out our social channels.

Facebook | Twitter | Instagram | YouTube

Can’t find the perfect role for you? New opportunities are opening up daily: http://anaplan.com/CAREERS

COVID-19 Update

Protecting the health and safety of our communities, including our employees and of those considering a career at Anaplan, is our highest priority. We continue to closely monitor the evolving situation and we appreciate your understanding and flexibility with any related changes to our interviewing process.

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