Culture Trip

Senior UX Researcher

Company:
Culture Trip
Location:
🇬🇧
London
Posted on:
May 4, 2021

Culture Trip is the trusted shortcut to booking travel that’s good, and makes you feel good. In one single platform, our customers can discover and book spot-on stays and experiences, hand-picked by a global community of travel experts and local insiders.  In 2011, Culture Trip was created to inspire people to go beyond their cultural boundaries and experience what makes a place, its people and its culture special, unique and meaningful. Fast-forward to 2021, and Culture Trip has become the essential travel companion, having evolved into a global travel e-commerce brand with content at its heart. This is a unique proposition in a market dominated by the more utilitarian online travel agencies (OTAs), user-generated content (UGC) and price-comparison sites.

Culture Trip is different, because, for a decade now, its global community of travel experts and local insiders have hand-picked the world’s best bits to share travel stories and unbiased recommendations, together with curated collections of places to stay, hotels, things to do and experiences that can be booked online. Culture Trip inspires people and enables them to turn this inspiration into reality, all in one place.

We are a diverse team comprising travel experts, engineers, creators, data scientists, marketeers, media specialists and more, across offices in London, NYC, and Tel Aviv. In addition, we work with a global network of hundreds of freelance content creators who share their insider knowledge and insights on the places they know well.

Every month, Culture Trip attracts millions of visitors to its site; app downloads have leapt to almost 3 million; social followers have increased to more than 8 million, and our videos have been viewed more than 2 billion times. Since 2019, we have won more than 30 awards for our inspirational content, and our work for brand partners and commercial clients.

Founded in 2011 and after four years evolving the concept, Culture Trip secured seed funding of $2 million in 2015, Series A funding of $20 million in 2016, a funding injection of $80 million in 2018 and, in August 2020, we secured additional funding to drive further growth.

The Role:
We’re on the look out for a super switched-on Senior Product Designer to work on the booking and transactional side of Culture Trip. Working with a small team of product designers in our London office, you’ll seamlessly integrate the needs of the user into thoughtful and well executed design for both responsive and native platforms. Ideally, you’ll have previously worked on an e-commerce or travel-related digital product, and are confident in all areas of the end-to-end UX process – from research, ideation and prototyping, all the way to delivery. Collaboration will be key, as you’ll be working closely with Product Managers and Engineers to help steer the direction of your work, and reporting directly into the Head of User Experience & Design.

Key Responsibilities

  • Leading product design workstreams looking at Culture Trip’s booking and transactional experience in the site and app
  • Primarily focusing on hotels and experiences booking, but could extend to other projects
  • Mentoring designers on the team, giving direction and guidance as needed
  • Working closely with Product Managers and squad members to ensure work is scoped and distributed properly on the team to meet delivery timelines.
  • Help contribute to product strategy and direction of the squad
  • Ensuring the design work in your area is adhering to our design system, where appropriate
  • Working with the Head of User Experience & Design to maintain and update the design system
  • Working with our Tel Aviv Product design team as needed to ensure a consistent user journey throughout the product experience

Skills Knowledge and Expertise

  • Minimum 6+ years of experience as an UX/Product Design or a similar role
  • You have substantial experience running projects through a complete UX process from planning, understanding, ideation, prototyping, testing, design and delivery
  • Your design ability is at a senior level and you can step into any project as needed to meet a deadline, and help lift the creative bar
  • Expert use of design and prototyping  tools like Figma, Principle, Proto.io, Invision, Adobe Creative Suite etc.
  • You’re able to run workshops or sprints with stakeholders and squad members
  • You have experience with mentoring other designers
  • You know how to clearly and succinctly present work, and UX and design recommendations, to stakeholders
  • Experience running some kind of user research on your own is preferred
  • You are able to juggle several workstreams, ensuring a high quality of work is delivered on time.
  • Your portfolio shows off your best work, detailing your process, thinking, highlighting your skills and making it clear what your contribution was for the projects discussed

Preferred

  • Experience working in squads/multi-disciplinary teamsHaving had worked on ecommerce or digital travel products
  • Some experience working in a startup environment

Benefits

We have a  whole host of amazing benefits that not only our employees, but their families can take advantage of, inside and outside of work.  

From private healthcare, Employee Assistance Programmes, and birthdays off, to virtual events, Perkbox subscriptions and L&D platforms, this is our way of ensuring you always feel valued and nurtured at Culture Trip.


Work-life balance, work hours & time off

25 days holiday in addition to all public holidays

You get a bonus day off on your birthday so you can spend all day eating cake

Flexible hours - if you’re an early riser or a night owl worry not, you can choose your start and finish time as long as you work around the core hours


Pension, healthcare & wellbeing

Pension scheme - we will contribute 4% and you will contribute a minimum of 4%

Optional Private Health Insurance (after 3 months employment)

Family friendly policies

Employee assistance programme - a free employee wellbeing service

Cycle to work scheme - an amazing scheme that saves you income tax and NI contributions from the bike’s retail price


Professional & personal development (and team fun!)

Unlimited access to Udemy for Business - an online learning platform

Volunteering Days - each Culture Trip employee gets 2 charity days a year to dedicate their time to a good cause of their choice

Virtual social events such as beer tasting and bingo

The health and safety of our employees is of the utmost importance to us. Therefore, we are following local government guidelines which means that we encourage our employees to work from home - there is no expectation that they should come to the office at this time.

However, we know that everyone’s personal circumstances are different, meaning that some of our colleagues do need to use the office space from time to time. Our office is still open and we have put processes in place and taken every precaution to make it a safe environment for those who might occasionally need to be there.


And when we’re back in the office, there’s also these lovely perks

Working from home - need to do some thinking or get away from distractions? You can get out of the office to work almost from anywhere. You are encouraged to do this once a week

Dogs in the workplace

Department Socials - Get to know your wider department with Culture Trip funded socials every quarter.

Teams also organise their own team-building lunches, dinners, breakfasts or other socials

Company Wide Parties & Events

Snacks - Get in your five a day, we provide fresh fruit, biscuits and tea and coffee in the office

Friday treats - Every Friday we take turns to host themed Friday treats. From Italian food to national cake day get ready for your tastebuds to be tickled

Dress down everyday (or up if that’s your thing!)  


Culture Trip is committed to equality of opportunity for all. We strongly believe that diversity of backgrounds, ethnicities, experience, circumstances, abilities and perspectives leads to a better workplace for our employees and a better product for our users.

About Culture Trip

The essential travel companion to discover and book spot-on stays and experiences, hand-picked by a global community of travel experts and local insiders.

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