Senior UX Researcher

London, England
Posted on:
September 7, 2021

TotaljobsGroup is one of the leading online job platforms in the UK and a proud member of StepStone! We work every day to bring job seekers and companies together to find the perfect match.

As a Senior UX Researcher/ User Experience Researcher (m/f/d), you will work within the UX Team, consisting of designers, artists, researchers and front-end developers. Supporting the Product department, you will participate in the whole product development lifecycle - from identifying user needs, through testing of early prototypes, to remote usability tests, laboratory interviews with users and quantitative surveying. You'll support organizing research sessions, analyze them, present results and promote them within the wider StepStone organization.

Your tasks:

  • Daily tasks: Organizing and designing remote and laboratory qualitative research; creating screeners, scripts, support materials and final reports
  • Designing and reporting on quantitative research; methodology choice, question creation and result analysis
  • External stakeholder management: Maintaining relationships with external research vendors, agencies and facilities
  • Internal stakeholder management: Cooperation with Product Owners, designers and artists and participating in a user-centric and performance-based product design process
  • Ongoing monitoring of qualitative and quantitative KPIs and identifying new challenges
  • Teamwork: Internal knowledge and experience popularization within the UX and other teams

What we'd like from you:

  • Practical Experience: Experience in User Research, worked with digital products and you are up to date with the latest trends
  • Educational background: MA degree in sociology, psychology, anthropology, HCI or related
  • Soft skills: Empathy and ability to sift through data to synthesize findings
  • Stakeholder management: You know how to talk to product owners and managers, can collect their requirements and actively participate in creating their vision
  • Additional: Knowledge of statistics an additional bonus

Our values:

  • Integrity - Being uncompromising and consistent in our commitment to integrity
  • Results - Driving spectacular results for everyone – happy employees, happy customers, happy candidates and happy shareholders
  • People - Building a company with teams where talent can thrive and flourish


  • 29 days annual leave plus Bank Holidays
  • Weekly exercise club
  • Amazing location – Tate Modern, The Globe, Borough Market
  • Pension scheme
  • Life Assurance x4 salary
  • Interest free travel loan (season ticket)
  • Cycle to work scheme
  • Amazon voucher on your births, birthday, marriages. We will never forget your birthday

About us:

At Totaljobs Group we have one purpose; to help people find the job they love and employers to find great talent.

We have a unique and collaborative culture where we share the same values and beliefs that make Totaljobs Group a great place to build your career. People are the key to our success, and they have voted us to be a Great Place to Work for the past 11 years.

This is your chance to join us and make a huge impact as we continue the journey to becoming smarter and more effective in helping people find the jobs they love.

We are part of a global business, StepStone Group, spanning across 30 countries and we operate under 11 digital brands within the UK: totaljobs, jobsite, CWJobs, RetailChoice, Milkround, Caterer, CatererGlobal, CareerStructure, eMedCareers, Cityjobs and Just Engineers with 800 employees across 9 locations.

So are you ready for your next exciting career move? If so, we'd love to hear from you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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