Senior UX Researcher

London, England
Posted on:
October 7, 2021

About Us

Lloyd’s is the world’s leading insurance and reinsurance marketplace. Yet the world is changing, and Lloyd’s is changing too – nimbler, faster, and able to offer customers and employees more products, services and insights supported by technology, innovation and the continuing desire to protect people, businesses and communities. Lloyd’s is where you can bring your future to life.

Now is the time

The Future at Lloyd’s strategy is where we seize the moment. It’s where we create and realise opportunities, and where you can discover our vision for tomorrow. That means professional opportunities with an international reach, as we set out to evolve our marketplace, and deliver easier, simpler and better interactions and transactions for both customers and employees.

Working at Lloyd’s on the Future at Lloyd’s strategy

Time moves on, and at Lloyd’s simply staying current isn’t enough. As the world’s leading insurance and reinsurance marketplace, we need to be the most forward-thinking and innovative in every respect. That means continually improving our customer-focused marketplace, it means digitisation – a technological transformation. Combining data, technology and new ways of working is the Future at Lloyd’s strategy.

Part of our evolution involves growing our team, and bringing in a range of views, perspectives and backgrounds that will allow us to deliver this transformational culture. That relies upon open and trusting relationships, and a shared vision for that continual improvement. The is an environment where new perspectives are encouraged, where resilience, fresh ideas and different opinions are valued.

About the opportunity

As a UX researcher will be joining a new research capability currently being built in our digital development team. UX researchers are expected to deliver best-in-class, primary user research that informs and inspires the development of new and better service experiences

Your knowledge of UX Research will be vital to us, choosing the most suitable research methods and coming up with new ideas and ways of working to solve customer problems.

As a Senior UX Researcher we’ll also need you to guide and coach others in UX Research thinking and practices.

Our UX Research team are a friendly bunch, so there will be plenty of opportunities for coming together, sharing, and growing here (even remotely!)


  • Recognised as a go to person and trusted voice in the field of UX Research
  • A strong record of delivering insights that influence product, design and wider business decisions
  • Examples of managing end-to-end research activities - planning, execution, analysis and insight delivery
  • Experience with both exploratory research that uncovers opportunities for more desirable service experiences and evaluative research that guides development teams towards easy-to-use solutions
  • Storytelling skills to ensure the insights you uncover positively influence decision making (Our team goal is one-part research, two-parts impact)
  • Ability to analyse quantitative and qualitative data to deliver actionable insights
  • Strong relationship management and external agency management
  • Ability to work independently and manage multiple projects simultaneously
  • A passion for learning, mentoring and keeping up to date with the latest trends and practices
  • The ability to represent the value and power of research in simple language to non-practitioners


  • You’re a self-sufficient researcher who carries out and coaches others on UX Research activity.
  • You’re overrun with examples of how you’ve applied your UX research skills and experience to create positive outcomes for the customer and business – using a range of tools and techniques to gleam and deliver impactful insights.
  • As a trusted voice for UX Research expertise you’re always on the lookout for opportunities to mentor more junior team members as well as helping non-researchers better understand the value customer research can bring.
  • Your value extends beyond day-to-day research, with examples of how you’ve identified and acted upon opportunities to help improve research practices.

Realise your professional ambitions as part of an organisation that is trusted to solve some of the world’s most complex problems in an environment that puts a focus on sharing risk to create a braver world. Please be aware that the recruitment process will comprise of several steps where your CV will be reviewed by our Recruitment team and if successful you will be invited to attend a telephone interview, followed by a more in-depth video interview. We want to make sure we do all we can to make this a positive experience for you. Please click the following link which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day.


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