Senior UX Researcher

United States
Posted on:
November 8, 2021

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Senior UX Researcher (Contract, Contract to hire, or Full-Time Employee)

We believe the small business lending industry is broken and we’re on a mission to transform it. We’ve built an industry-defining marketplace that empowers small businesses to access the affordable capital they need to grow and thrive. We are excited this will be the first UX Researcher hire at SmartBiz. We understand the value of this role on our team and we look forward to your guidance leading generative and evaluative research efforts which will ensure that we deeply understand our customer pain points and needs.

As a result of your 6+ years of experience as a Senior UX Researcher, you are familiar with working across various initiatives and prioritizing both short-term projects and long-term strategy. You’re experienced in Lean UX and excited to integrate research into an agile environment. You clearly communicate and evangelize insights across the company so we can better understand our customers. You understand the importance of asking insightful questions and collaborating closely with product, engineering, and other stakeholders to gather the actionable insights we need to make our product experience successful. You are interested in building out research practices and systems to support product growth and will help develop research as a core competency at SmartBiz. Your experience in service design or multi-sided marketplaces are an added benefit in our industry.

You’ll be joining a team of 5, soon to be 7. (We’re also hiring a Senior Product Designer!) Lauren, the Head of Design, is passionate about our mission and is focused on creating a culture that is supportive, innovative, and focused on doing meaningful work that we can be proud of. Her professional background spans business, user experience, and coaching. These experiences have shaped her open, collaborative, and personal management style. She loves creating environments for talented people to do their best work while they grow personally and professionally.

You will:

  • Partner closely with product managers, product designers, engineering, and other stakeholders to conduct appropriate research across product discovery and solution definition
  • Lead generative and evaluative research efforts to ensure we deeply understand our customer pain
  • Prioritize qualitative and quantitative research needs across multiple initiatives
  • Advise and mentor others to ensure appropriate research is being done and the best methods are being used
  • Co-shape both long-term customer experience strategy and short-term product solutions by grounding decisions in needs and actionable insights
  • Build out research practices & systems to support product growth across the company

About you:

  • 6+ years of professional experience as a UX Researcher with a portfolio that demonstrates past work experience and deliverables (e.g. case studies, presentations, workshop content, etc.)
  • Knows how to integrate research into product and design roadmaps
  • Track record of conducting qualitative and quantitative user research
  • Combines deep empathy, natural curiosity, and methodological rigor
  • Desire to do hands-on research as well as mentor others

We offer:

  • An opportunity to have a big impact and help small businesses thrive
  • Competitive salary and equity in a fast-growing start-up
  • An industry-leading benefits package that includes a 401(k) program, 100% paid comprehensive health and dental insurance for you and your dependents.
  • Work from anywhere in the United States. We're a fully distributed company, and we provide the tools, culture, and support to make your work setup work for you.

More about us:

At SmartBiz, we are committed to helping small businesses by providing access to affordable capital. We are proud that the loans we support are some of the most affordable in the market and that over 50% of the loans funded are for women-owned, minority, or veteran businesses.

SmartBiz was featured as one of American Banker's Best Places to Work in Financial Technology in 2017 and 2020. TechBullion named SmartBiz as one of the 5 Best Fintech Companies to Work For in 2019 as well. SmartBiz was named one of the Best Places to Work and one of the Bay Area's Fastest-Growing Private Companies by the San Francisco Business Times. The company maintains an A+ rating with the Better Business Bureau and is rated "excellent" by review websites TrustPilot, Consumer Affairs, and Google reviews.

SmartBiz Loans is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law.

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