Senior UX Researcher

London, England
Posted on:
December 30, 2021

Transforming performance by changing the way people think

Mind Gym is a behavioural change management business that uses psychology to help companies solve complex problems. Through our bite-sized learning programmes and e-workouts, each designed by Mind Gym’s team of behavioural scientists, we drive positive organisational change by transforming how people think, feel and behave in the workplace.

Our client list now includes most of the FTSE100/S&P100 and over 2 million professionals in 60 countries have taken part in a live Mind Gym experience. Furthermore, we are growing rapidly and have successfully floated on the London Stock Exchange.

But this is just the start… We’re assembling a new digital function from scratch.

We’re putting together a digital team that is tasked with developing a new platform that will serve highly personalised learning experiences and deliver measurable behavioural change for a global audience.

Additionally, the team will be responsible for defining best-in-classes digital processes, building a new portfolio of products and a scalable design system.

At the heart of what we’re building is our adaptive learning platform which will become the bedrock for our wider digital eco-system. This platform will allow us to maximise our IP, content, and data from 20 years as behavioural science & change management experts and allows us to expand into new markets.

The Role

User Research plays a critical role in surfacing evidence, data and insight to help inform decisions and make better products. We are looking for an experienced Senior User Researcher who can balance fast and light-weight tactical studies alongside larger discovery projects that will impact multiple teams and their outputs. Excellent communication skills and the ability to share clearly articulated findings and recommendations to senior stakeholders form multiple disciplines is essential.

You will be expected to:

  • Work alongside Design, Product, Behavioural Science and Technology teammates to deliver the right high-quality experiences for Mind Gym’s users
  • Support the work of multiple teams according to key priorities
  • Deliver high-quality, impactful generative research that helps us understand what problems we’re trying to solve.
  • Evaluate the solutions we’re building and deliver actionable insights that help us improve the experience.

Skills and Experience – Essential

  • Extensive User Research experience
  • Research experience across different methods, with both qualitative and quantitative methodologies. (e. g. rapid ethnography, focus groups, surveys, concept testing, usability validation, experimentation, etc.).
  • Track record of discovering, synthesizing, and clearly articulating actionable insights that have impacted shipped products
  • Track record of delivering fast tactical research in remote environments that has impacted design decisions (i.e. remote usability testing & prototyping)
  • Ability to work at pace, in synchronicity with design sprints in an agile environment
  • Ability to educate and support other functions on how to execute light-weight, self-serve research
  • Demonstrable experience working across various stakeholders (designers, content designers, product managers)
  • Good understanding and experience of developing inclusive research. Experience guiding organisations to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users.

Skills and Experience – Desirable

  • M. A / MSc or PhD in Human Factors, Human-Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field.
  • Interest and/or experience with supporting learning, education and/or instructional design from a research or service design standpoint
  • Have an interest in content design/strategy and content analysis within UX
  • Understand how platforms and automation can be used to improve products
  • Experience prioritising in-house research efforts and understanding when and how to leverage 3rd-party vendors.

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