Senior UX Researcher

US (Remote)
Posted on:
April 8, 2022

At Earnest, we believe in a world where paying for your education takes less time than earning your degree. Join us on our mission to empower anyone seeking higher education to reduce the total price tag of their degree, supercharge their ability to pay down student debt, and get on the right financial track fast.

A little background on Earnest We're a remote first FinTech company with an accomplished team who believe consumer lending can be radically improved and are doing something about it. We are disrupting the trillion dollar student loan industry by redefining what it means to be creditworthy. We created a company that combines data science, streamlined design, and technology to

  • Build products that simplify the lending process
  • Personalize loans to suit the needs of our customers
  • Engage with our customers through more human experiences

What Makes An “Earnie” Culture

Earnest’s culture is as dynamic as the products we’re building and defining every day. We’re a fast-growing company, and that means we’re constantly integrating the new perspectives of every individual.Earnies define our culture as

  • Earn Happy Customers
  • Our success comes from anticipating their needs and providing the solutions they’re looking for.
  • Better is Better
  • The path to great means getting better every day. We push ourselves, and each other, to remain curious and think differently.
  • PhD in Moving Fast
  • Our customers are tired of long wait times and large student loan bills so we constantly seek out ways to deliver faster.
  • Passion for Challenges
  • Perseverance and optimism are just the start to take on the inertia of a national trillion-dollar problem.
  • Impact is a Team Sport
  • We maximize our impact when we act as one team.

Our Earnie's are fun, innovative, and willing to rollup their sleeves to help their team succeed in a fast-paced environment. If this sounds like you, and you want to join us on our mission to radically disrupt a trillion dollar fintech industry, keep reading to find out how. User research has become an important part of the success of Earnest. As the Research Designer, you will innovate and lead research practices at Earnest in two key areas. You will lead our Usability Lab, our lightweight and impactful qualitative research program. We use respondent interviews to understand our users better, test and refine prototypes, and determine messaging. With the Usability lab, we can set up research in a couple days, and build on findings quickly. You will collaborate with folks across departments to determine research goals, manage respondent recruiting, moderate interviews, and deliver findings. You will also create and run an in-house quantitative research program. The goal here is to create a quick, efficient mechanism for us to survey people. The learnings from this program will be used to guide business, product, and marketing strategy. You will report to the Head of Research and you'll work on

  • Qualitative Research — Usability Lab
  • Determine and prioritize projects for qualitative research
  • Design and run qualitative research, from screener development through moderating
  • Report findings and work with team to make them actionable
  • Maintain and improve Usability Lab logistics
  • Quantitative Research
  • Develop an efficient and effective quantitative research system for the company
  • Prototype, improve, and maintaining that system
  • Report on learnings in ways that are distributable, actionable, and useful
  • Metrics
  • Ideate, analyze, and contribute to discussions and analysis of product metrics
  • Aid in managing metrics vendors and agencies
  • Research Leadership
  • Lead coordination of research efforts across methodologies/tools
  • Create research deliverables that bring insights to the whole company
  • Champion research internally

Ideal background and expertise

  • At least 4 years research experience, including
  • 3 years qualitative experience
  • 1 year quantitative experience
  • 1 year product/usability experience
  • Product metrics experience

Earnest believes in enabling our employees to live their best lives. We offer a variety of perks and competitive benefits that include

  • Health, Dental, & Vision benefits plus savings plans
  • Work anywhere in the U.S.
  • Mac computers + work from home stipend to set up your home office
  • Monthly internet and phone reimbursement
  • Employee Stock Purchase Plan
  • 401(k) plan to help you save for retirement plus a company match
  • Robust tuition reimbursement program
  • $1,000 travel perk on each Earnie-versary to anywhere in the world
  • Competitive days of annual PTO
  • Annual “my day”
  • Pet insurance!
  • Competitive parental leave
  • Plenty of Earnest swag, optional in person team gatherings, picnics, celebrations, and plenty of fun virtual events

At Earnest, we are committed to building an environment where our employees feel included, valued, and heard. Our belief is that a strong commitment to diversity, inclusion, equity, and belonging enables us to move forward with our mission. We are dedicated to adding new perspectives to the team and encourage anyone to apply if your experience is close to what we are looking for.

Earnest provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.Qualified applicants with criminal histories will be considered for the position in a manner consistent with the Fair Chance Ordinance.

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