Telenav

Senior UX Researcher

Company:
Telenav
Location:
🇺🇸
US (Remote)
Posted on:
April 15, 2022

The automotive industry is undergoing massive transformation – a digital transformation. Software, connectivity and cloud-connected services are redefining the driving experience. Here at Telenav, we’re proud and excited to be a part of this transformation. We started with in-car navigation and location-based services over a decade ago and are now enabling leading automotive companies like GM, Ford, Toyota and Mercedes to redefine the overall connected car digital experiences.

Job Description

We are looking for a highly motivated Senior UX Researcher to join our growing Design team. As a Senior UX Researcher you will represent the voice of the user and help guide the rest of the organization in ensuring overall satisfaction of our customers.

Responsibilities

  • Work with the rest of organization including Designers, Product Managers, and others to prioritize research opportunities.
  • Work with the design team to create research stimuli to deeply understand user needs, uncover possibilities, and test assumptions.
  • Design and plan research operations, documentation, participant management (screening, recruiting, scheduling, incentivization)
  • Utilize methods such as field observation, analogous research, conversations with experts and extreme users, concept evaluation, and participatory design to explore new product opportunities.
  • Conduct research using a variety of qualitative and some quantitative methods to create insights across the product development lifecycle including UX testing of early prototypes, 1:1 and group interviews, surveys and more.
  • Develop personas and target users for research recruiting.
  • Synthesize research findings to reveal systems-level patterns and frameworks.
  • Make research findings relevant and impactful for design through a variety of formats such as insights, decks, stories, videos, experiences, and exhibits.
  • Work with the team to test concepts and prototypes, and help the team iterate the design based on user feedback.
  • Scale UX research by enabling other team members to be research capable— Provide product teams with tools and best practices for discovering and acting on user insights on their own in consultation with researchers

Experience And Skills

  • Bachelor’s degree in Human Factors, Ergonomics, Human-Computer Interaction, Cognitive/ Experimental Psychology, Anthropology or similarly relevant field, 4+ years of experience in applied product research. (MA/MS/PhD and 10+ years of experience preferred.)
  • Knowledge of qualitative, quantitative and user-centered research methods (e.g., interviewing, ethnography, surveys, concept-testing, etc.)
  • Experience with qualitative research methods, heuristic evaluations, benchmark studies, lab studies, interviews, home visits, and/or surveys.
  • Online portfolio of work samples demonstrating ability to plan and execute impactful user research, and to extract actionable insights from qualitative and quantitative data.
  • Passion for the automotive and transportation industry.
  • Ability to work efficiently and effectively in a fast-paced environment. Start-up experience is a plus.
  • Experience in conducting research within an Agile development environment.
  • Experience with remote moderated and unmoderated studies.
  • Experience with applied statistics.
  • Excellent interpersonal, communication, prioritization, negotiation, and collaboration skills.
  • Willingness to learn new software tools, methods, analysis techniques, etc. as needed.

Telenav is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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