Senior UX Researcher

London, England
Posted on:
May 6, 2022

About :

‍ was founded in 2016 on a simple belief: it's a basic human right for everyone to control their money, data and identity. With over 10+ million users on its platform today, provides a powerful alternative to traditional financial services, turning its vision of "cryptocurrency in every wallet" into reality, one customer at a time. is built on a solid foundation of security, privacy and compliance and is the first cryptocurrency company in the world to have ISO27001:2013 and PCI:DSS 3.2.1, Level 1 compliance. is headquartered in Singapore with a 4,000+ strong team.

For more information, please visit .

‍Job Responsibilities

  • Extensive used of mix research methods to gather quantitative and qualitative data to further enhance and understand our users.
  • Scope and execute research studies with the ability to choose the right method considering the pace of the environment.
  • Analyse and synthesize research findings, to identify gaps and friction points from research insights
  • Present and communicate insights to senior stakeholders and other teams
  • Run workshops internally with stakeholders for product prioritisation
  • Dive into user data and come up with user behaviour insights
  • Advocate for voice of clients to ensure our user's experience are as seamless as possible.
  • Mentor Junior UX Researchers to clear directions and growth

Job Requirement

  • 5+ years of experience as an UX Researcher with strong portfolio to demonstrate work such as research case studies, research report, with examples that illustrate your research decisions and processes.
  • Experience in Design Thinking methodologies
  • Experience in running UX Research with a cross functional team
  • Strong and excellent written and verbal communication skills in order to showcase research findings to senior management.
  • Understand business and technical requirements into research activities
  • Strong analytical skills to dissect problem statements and research findings
  • Experience with managing a small team of researchers
  • Fluency in Figma, Sketch and other design prototyping tools
  • Familiar with UX Collaboration tools such as Miro
  • Open minded, eager to learn
  • Candidates without a portfolio will not be considered.Bonus points
  • Interest/some knowledge in cryptocurrency, fintech
  • Experience working in Exchanges, Crypto, DeFi or other financial startups


‍What you can expect from us?We offer an attractive compensation package working in a cutting-edge field of Fintech.

  • Huge responsibilities from Day 1. Be the owner of your own learning curve.
  • The possibilities are limitless and depend on you.
  • You get to work in a very dynamic environment and be part of an international team.
  • You will get to have involvement in developing a brand new product from scratch alongside with a talented team

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