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This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.Join us as a Senior UX Researcher
As a Senior UX Researcher, you’ll be a thought leader and key partner to colleagues across Commercial Banking and supporting sound decision making based on robust insight. You’ll lead teams to define and conduct investigations into customer experiences for our current and prospective products.
Working closely with product owners, UX designers, visual designers, and other stakeholders, you’ll be using a variety of techniques and tools to elicit the insight necessary to make informed and HCD decisions.
Additionally, you’ll be:
It's crucial that you have experience of building a research process and ideally in building a team too. Hands on experience of supporting HCD processes is a must, as is using both qualitative and quantitative research techniques to address design challenges for new and existing products or services.
In addition, you'll be creative in your problem solving and will work well as part of an Agile team environment. Stakeholder experience is also critical for this role, as you'll need to influence stakeholders following customer feedback and your recommendations.
We’ll also be looking for:
If you need any adjustments to support your application, such as information in alternative formats or special requirements to access our buildings, or if you’re eligible under the Disability Confident Scheme please contact us and we’ll do everything we can to help.