General Dynamics Mission Systems

Senior UX Researcher

Scottsdale, AZ
Posted on:
June 20, 2022

Imagine building your career by developing the solutions that support the mission of our nation’s service members, intelligence analysts and first responders. That’s the challenge that’s waiting for you at General Dynamics Mission Systems. Here you have the opportunity to redefine innovation and excellence for the world. Are you ready? Then make a career move that impacts the world.

As a Senior User Experience Researcher, your research will inform the design of intuitive solutions for the women and men that protect our country, impacting not just their ability to do their job, but their ability to save lives. You’ll be part of a multi-disciplinary team that includes designers, researchers, and engineers that create solutions that matter. Our work portfolio is diverse as the User Experience (UX) Center-of-Excellence at General Dynamics Missions Systems supports programs that operate on Land, Sea, Air, and Space (Cyber and out of this world). Expect to be challenged as no two days will be alike.

What you’ll do:

  • Understand and interpret complex processes and convey to team
  • Interview subject matter experts and users
  • Execute all phases of research from planning to report writing
  • Evaluate products using best practices, task analysis, requirements research, heuristic evaluations, formative and summative usability studies, and surveys
  • Deliver compelling, prioritized research findings to inform design decisions
  • Create engaging reports and present to stakeholders
  • Analyze qualitative and quantitative data to determine and present relevant findings
  • Collaborate regularly with designers, researchers, developers and other stakeholders
  • Produce user personas, workflows/journey maps, and other artifacts relevant to early UX design
  • Identify creative alternatives when presented with barriers to progress
  • Contribute to efforts focused on optimizing tasks, resources, and deliverables in support of projects/programs
  • Participate as an active project team member on challenging projects/programs
  • Travel minimally

What you bring to the table:

  • Passion for UX and a desire to help others understand the importance of UX to ultimately make things better for users
  • Enthusiasm to pursue knowledge and truth when presented with difficult problems
  • Strong understanding of and ability to apply fundamental cognition, perception, human decision making, and usability principles
  • Ability to make informed decisions with less-detailed direction from supervisor
  • Ability to communicate difficult findings to decision makers in a constructive matter
  • Considerable communication skills, both verbal and written
  • Considerable ability to apply knowledge effectively in a team environment
  • Ability to accept and integrate constructive feedback
  • Experience with cross-discipline communication
  • Desire for a stable, long-lasting career with growth potential
  • A “challenge accepted” attitude

Star qualities (what could set you apart):

  • 3+ years experience in UX research AND a graduate degree in a related field
  • Experience with wireframing tools like Axure, Figma, or Sketch
  • Demonstrated ability to facilitate focus group exercises
  • Demonstrated ability to design, pilot, and conduct lab and field usability studies
  • Experience with Adobe CC (especially Illustrator/Photoshop)
  • Experience with web, mobile, or desktop application development
  • Experience working in an Agile environment
  • General understanding of CSS, HTML

What we have to offer:

  • Full-time position with a competitive salary
  • Flexible work schedule
  • Medical, Dental, and Vision benefits
  • 401K with 6% company match
  • Wellness program to keep you happy and healthy both physically and mentally
  • Discounts on cars, cellular & Internet plans, computers & software, entertainment, services, shopping, and travel
  • Being able to work on a small, close-knit team AND the benefits of being part of a large company in a stable industry

Basic Qualifications:

Bachelor's degree in a related specialized area or field or equivalent is required plus a minimum of 2 years of relevant experience; or Master's degree plus a minimum of 0 years of relevant experience.


Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

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