Senior UX Researcher

New York, NY
Posted on:
July 1, 2022

Contentsquare is a digital experience analytics company dedicated to making the digital world more human through online experiences that respect the user’s time, privacy, and ability. Since our founding in France in 2012, we have grown to be a truly global team, representing more than 70 nationalities in offices across the world, including New York, London, Paris, Munich, San Francisco, Barcelona, Amsterdam, Tel Aviv, Tokyo, Singapore, and more.

Since the beginning, we’ve developed a reputation for helping leading companies better understand and build trust with their customers. In that time, we’ve been recognized by Frost & Sullivan as a Global Company of the Year, and by Wired Magazine as one of Europe’s hottest startups. In May of 2021, we raised $500M in Series E funding, but we’re not stopping there.

To reach our ambitious goals for the future, we will be nearly doubling the size of our global workforce in the next 2 years. Want to learn, innovate and contribute your unique perspective to an industry leader? Join the team dedicated to bringing more human analytics to the world! #WeAreCSquad

We are hiring a passionate Senior UX researcher (minimum 5 years experience) to reinforce our scaling Design organization and grow our research team.

At Contentsquare, user researchers are responsible for supporting teams in planning, designing and carrying out continuous research activities to gain a deep understanding of how people use Contentsquare products to inform design choices so that Contentsquare products achieve strategic intent by delivering the right value for the right user.

Also, user research is responsible for sharing, organizing and maintaining user knowledge.


Permanent Contract, position to be filled ASAP.

About the team

We are working on cool projects with caring and smart people. We are currently 15 in our growing Product Design team. Few highlights that we specifically like:

• Designing a UX analytics platform, with a wide range of high level UX problematics to tackle

• Working in a multicultural and passionate team with diverse design approaches

• Collaborating following an organized and agile design process described in our Design Playbook

• Using modern design tools like Figma for mockups and Dovetail for user research

• Learning advanced design techniques like OOUX

• Following the full design process from Problem Definition to Solutionning to Design Delivery, collaborating with other designers, PM, Devs & QA

• Evolving in an environment that promotes fresh management, collaboration and organizational practices inspired from Holacracy model

• Building a full stack Design System standardizing from design tokens to UI elements up to flows and UX writing

Key skills & requirements

• You have 5+ years of experience in practicing User research as your primary skill

• Research skills. You understand and have experience in a range of user research methods. You can choose appropriate methods for different stages of product life cycles and situations. You know how to apply methods correctly.

• Mentorship & collaboration: You believe collaboration is key and you have experience helping team members (designers, PM,…) grow their research skills

• Analysis and synthesis. You can turn research data into clear findings that can be used to make informed decisions. You know how to involve colleagues in analysis to increase consensus and challenge assumptions.

• Research planning: You are autonomous in planning and executing formative as well as summative studies in collaboration with project stakeholders.

• Strategic insight. You understand organizational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform design choices and new features propositions.

• User-centric and agile practices. You understand user-centric design practices and know-how to apply them to an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team.

• People describe you as an autonomous, rigorous and organized person.

• You have the desire to work in a B2B / SAAS technology context.

• You are fluent in English (spoken + written).

• You want to contribute to the structuration and industrialization of our research activities.

Nice to have

• You have knowledge of data-heavy products, analytics and/or data visualization.

• You are familiar with psycho-cognitive models and theories

• You have knowledge in accessibility.

• You have experience in using insights repositories such as Dovetail, Aurelius, or Airtable

• You are familiar with Opportunity Solution Tree (OST) framework

Why you should join Contentsquare

- Our clients, partners and investors love our industry-leading product

- We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits

- We are a fast growing company with a track record of success over the past 10 years while also operating with the agility of a startup, which means a huge opportunity to make an immediate and lasting impact

- We’re human first. We hire talented people and provide them with the trust, resources and flexibility to get the job done

To keep our employees happy and engaged, we are always assessing the benefits/perks we offer to ensure we are competitive. Here are some we’d like to highlight:

- Virtual onboarding, Hackathon, and our annual kickoff trip on a global basis! You have the opportunity to interact with our global colleagues

- Generous paid time-off policy (every location is different)

- Immediate eligibility for birthing and non-birthing parental leave

- Wellbeing allowance

- Home Office Allowance

- A Culture Crew in every country to organize regular outings such as game nights, movie nights, and happy hours

We offer many benefits in various countries -- ask your recruiter for more information

Uniqueness is embedded in our DNA as one of our core values. We welcome everyone to apply.

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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