Spotless

Senior UX Researcher

Company:
Spotless
Location:
🇬🇧
London, UK
Posted on:
July 1, 2022

We are looking for an experienced UX Researcher to work closely with our team of consultants across a range of sectors where you’ll be involved with anything from service design strategies to cross platform web re-designs and apps, and conducting design research.

This is an exciting opportunity for an experienced consultant with design research capabilities, to drive and support the delivery of outstanding human-centred insight and design work. This role will have a strong focus on leading research and insight work, so a background in this is important.

The successful candidate will be an outgoing dynamic individual, with a minimum of 4 years experience working in UX Research, across the design process; from initial research, through to strategy, design workshops, and design deliverables, with the confidence to report back to stakeholders at all levels of seniority. This is a varied role within a small team and will suit an enthusiastic, hardworking person with keen attention to detail.

Key responsibilities

You’ll play a key role in designing and delivering projects for our clients, who are based in the UK and internationally.

  • Applying your practitioner skills on exciting challenges across industries, either leading the project or working in a supporting role.
  • Working in multidisciplinary teams to plan and execute research across all stages of the design process.
  • Working directly with stakeholders, involving them openly in your processes, helping them distill project goals and objectives into project requirements and championing the needs of customers throughout the project.
  • Producing high-quality deliverables that translate research findings into compelling and actionable insights.
  • Championing human-centred design, design thinking, and innovation.
  • Sharing knowledge and skills with the rest of the team on best practice, recognising potential in the latest technology, and other trends.
  • Contributing to internal projects, writing articles and blog posts on hot topics or areas of interest, relevant to the design of products and services.
  • Inspiring co-workers and collaborating with them to produce inventive, thoughtful and relevant work.
  • Developing and maintaining a professional approach to file keeping and sharing with clients.

Skills and experience

  • Bachelor’s Degree (or higher) in Psychology, Human-Computer Interaction, Anthropology, Product Design, or related fields, or relevant professional experience.
  • Demonstrable experience working in a variety of sectors with a digital focus. Working within a corporate or consulting environment would be beneficial.
  • Running kick off calls, writing recruitment screeners, creating discussion guides and other research assets.
  • Familiarity and experience in a wide range of qual and quant approaches, with an understanding of how best to utilise these (individually, as well as in tandem) to address the client’s objectives.
  • High standard of report writing, making it easier for clients to connect the dots with clear communication and actionable recommendations.
  • Excellent communication and interpersonal skills.
  • Inspiring co-workers and sharing knowledge and skills with the team, recognising potential in the latest technology and other trends.
  • Good time management skills and the ability to deliver according to budget and deadlines.

Benefits

As well as providing a supportive, close-knit working environment, and the opportunity to grow and develop, we offer a fantastic array of benefits alongside your salary:

Hybrid/Remote Working - we have team members all across the UK, and support hybrid or fully remote working - as long as you can travel comfortably to London to collaborate on projects when required.

We also provide you with the tech you need to do your job remotely!

Monthly Team Socials - we value getting together as a team and having fun. So each month, we meet up for fun activities, food and drink.

Company Pension Scheme - we offer a salary sacrifice pension scheme, with options for investing in Sustainable and Ethical (including Shariah) funds.

Referral Bonus - our employees are the experts on team fit, so we offer a generous referral scheme bonus when you recommend your friends and family to our vacancies.

Mobile Phone - We will cover your personal mobile phone bill* to use as a work phone, or provide a company mobile phone.

Annual Leave - full-time employees benefit from 25 days annual leave, plus bank holidays - and part-time employees get a pro rata equivalent!

Cycle to Work & Tech Schemes - saving you money on purchasing the things you need.

Private Medical Insurance - our team’s health is important to us! Employees can benefit from Private Medical Insurance via Aviva.

Gym Membership - benefit from a gym membership with Virgin Active Gyms with 95 locations across the UK - or an equivalent benefit for employees with no local VA gym.

WellBeing Budget - each month our Culture Club decides on a wellbeing theme, and employees are given a budget to treat themselves!

Employee Assistance Programme - All employees receive access to a confidential EAP service, 24/7 365 days per year.

Training, Development & Books - focusing on your professional development is key at Spotless, so we offer a generous annual budget to spend on training courses, conferences, events and books.


Spotless is a hybrid work environment, meaning we allow individuals to work both in-office and at home depending on what suits them and the nature of the project. This work might require some in office collaboration but we are also open to 100% remote. This role will be considered at either 4 or 5 days per week.

If you think you would be a good fit for this role please send a covering letter, CV and recent work examples/case studies to jobs@spotless.co.uk. Feel free to contact us by telephone on +44 (0)20 7168 7526 or drop us a quick email if you have any questions.

You must have the legal right to live and work in the United Kingdom.

At Spotless we are committed to ethical practices and promoting equality and diversity across our organisation and at every step of the hiring process. We do not tolerate any unlawful discrimination and ensure that all employees, freelancers, candidates, clients and third parties are treated with dignity and respect.

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