Senior UX Researcher

London, England
Posted on:
July 18, 2022

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

We’re currently looking for a Senior UX researcher to join our Business Product.

You will be a key member of the UX Research team, and responsible for foundational and directional research across the product, working with different cross-functional feature teams. Our Business app helps business customers manage their profile description, gain insights into their consumer reviews, and showcase their reputation. We help businesses get and keep customers by continually learning and improving with feedback.

As a team you will frame opportunities, conceptualise, explore and iterate your way to delivering value for the millions of people and businesses using Trustpilot. You will solve challenging and stimulating research problems, as well as identifying opportunities to improve our user experience across products.

You will be part of the Design & Research team for Business, reporting to the UX Research Manager, and together be responsible for delivering world-class research. You will also work with the wider user research, product design, and design system teams to create a stronger link between understanding user problems and business opportunities in product. This is a great opportunity for an experienced researcher to grow, learn and have an impact at a technology company.

In Your Role You Will

  • Use qualitative & quantitative research techniques to understand our users, champion the customer by being their voice within the company, and work with teams across the business to share insights and enable us to create engaging user experiences. You’ll work on the important here-and-now projects being delivered, as well as some exciting future thinking projects.
  • Develop new approaches for tackling a problem, using known methods and anticipating problems
  • Gather and communicate insights that move your research decisions
  • Be instrumental in raising the bar for research and user experience in product development through design feedback sessions and close collaboration with designers, product managers, and engineers across the department
  • Collaborate with product designers on processes to gather, distill, communicate, and create actionable knowledge to drive product decisions
  • Help other researchers grow by serving as an example, guiding their work directly on projects that you are involved in, and coaching as they grow and improve
  • Create well-crafted research proposals that communicate rationale, align stakeholders and teams, and help to clarify scope
  • Lead other researchers and designers to build out a coherent experience across user journeys

We Are Looking For People With

  • 5 years of UX research experience working on broad and complicated research projects
  • Wide-ranging experience to create novel yet implementable research plans to solve complex issues
  • High quality work that sets the standard for UX research
  • Awareness of Information Architecture theory
  • Experience working with product roadmaps to plan advance research and identify gaps in user knowledge as it relates to new features or improvements, and have worked closely with related disciplines on research strategies for complicated studies
  • A focus on educating colleagues on UX research practices and methodologies
  • Strong case studies displaying your craft and experience with research projects
  • A growth mindset and a willingness to own problems, having a passion for building products, and a desire to make things better.
  • An appreciation of a truly agile and team-oriented approach to product development
  • Fluency in English, both written and oral. Fluency in other languages is a plus that you should tell us about.
  • Strong communication and interpersonal skills

We Offer

  • An online onboarding program we’ve poured our heart into.
  • Opportunities to learn new skills, and develop your career in a ever-growing company.
  • A chance to be a key part of an exciting international growth journey.
  • Great colleagues and a respectful work culture that you can believe in.
  • Attractive salary plus eligibility for bonus based on company KPIs
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community

We Are

The Trustpilot Design & Research team, part of the Trustpilot R&D (product development) organisation. The team collaborates with and supports each other with design critiques, design studios, deep dive sessions, and more structural initiatives like a shared design system.

Get an insiders view of our R&D department (this is pre-Covid, but we’ve poured our heart into a fully online onboarding program)


To apply for this position, please submit:

  • Your CV
  • At least one case study of a real world UX research project you have worked on
  • An optional cover letter telling us why you think you'd be great for this job

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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