bp

Senior UX Researcher

Company:
bp
Location:
🇬🇧
London, England
Posted on:
July 22, 2022

The Role

We are looking for a UX Researcher to join our UX research discipline and our fast-growing design team, conducting and leading research activities, integrating and delivering user insights, to help us design brilliant experiences that meet our customers’ needs. We recognise the pivotal role that user research plays has in bp delivering brilliant experiences that supports our customers.

Your Accountabilities

· Work with the research leadership team to develop quality standards across practice, methods and ways-of-working

· Own, lead and execute all research activities, ensuring that the appropriate processes, principles, and resources are engaged to g0enerate quality outcomes for customers and the business

· Conduct research activities and support team members when it comes to gathering, analyzing, synthesizing research data, and presenting or applying insights to the team’s work

· Ensure that your team and stakeholders are appropriately supported

· Champion UX Research across the organization, educating, influencing, and guiding stakeholders and partners

About you

The successful candidate should have experience working as a UX Researcher with an in-house design team or at a design/research agency. You should have a portfolio that highlights your approach to research. Other skills required:

  • Be a natural expert in your field, an experienced practitioner in tune with industry trends and developments
  • Have excellent knowledge of planning and executing appropriate qualitative and quantitative research methods, operating within design thinking and agile delivery ways-of-working
  • Have excellent communication, presentation, and interpersonal skills; able to frame complex concepts simply, clearly, and persuasively and adapt for different audiences and org levels
  • Create evidence-led narratives that bring to life the experience of customers and colleagues, enabling partners to better understand, empathize and engage with their needs and mindsets
  • Develop and cultivate strong relationships within a diverse partner community, manage their expectations and consider multiple perspectives which feed into the definition of solutions
  • Coach and mentor teams and individuals to help accelerate the adoption of design and research within the organization
  • Be well versed with working closely with designers in product, service, content, design engineering and designOps specialisms, and with customer insight and product roles
  • Confident in speaking about ux research as part of bp design initiatives and community

A degree in psychology, cognitive science, human factors, computer science, product/interaction design, human computer interaction or related disciplines, or equivalent professional experience

If the offer fits you and you have the relevant experience, don't hesitate to apply!

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