Senior UX Researcher

Mountain View, CA
Posted on:
August 9, 2022

Harness is a high-growth startup that is disrupting the software delivery market. Our mission is to enable the 30 million software developers in the world to deliver code to their users reliably, efficiently, securely and quickly, increasing customers’ pace of innovation while improving the developer experience. We offer solutions for every step of the software delivery lifecycle to build, test, secure, deploy and manage reliability, feature flags and cloud costs. The Harness Software Delivery Platform includes modules for CI, CD, Cloud Cost Management, Feature Flags, Service Reliability Management, Security Testing Orchestration, Chaos Engineering, and continues to expand at an incredibly fast pace.

Harness is led by technologist and entrepreneur Jyoti Bansal, who founded AppDynamics and sold it to Cisco for $ 3.7B . We’re backed with $425M in venture financing from top-tier VC and strategic firms, including J.P. Morgan, Capital One Ventures, Citi Ventures, ServiceNow, Splunk Ventures, Norwest Venture Partners, Adage Capital Partners, Balyasny Asset Management, Gaingels, Harmonic Growth Partners, Menlo Ventures, IVP, Unusual Ventures, GV (formerly Google Ventures), Alkeon Capital, Battery Ventures, Sorenson Capital, Thomvest Ventures and Silicon Valley Bank.

Position Summary

You will help define the future of Harness product experiences and make sure our customers love our products. You can envision the complex UX landscape of CI/CD and can craft an unrivaled experience for our customers while you inspire teams around you to reach higher standards. You are opinionated - your instincts sharpened by your years of researching for complex domains, and enabling organizations to ship world-class products. And yet you remain curious, you learn from customers, experts around you and you pursue excellence in research and product design.

In this role, you will apply your skills to guide product and design processes and go from idea to validated product with design thinking at its core. You’ll collaborate with other members on the UX team, Product Management, Engineering, Sales and Customer Success teams. You will conduct customer research, evaluate the usability of existing products in the CI/CD ecosystem to better define simpler solutions. You will support the design team to make research part of their everyday life and make sure customer feedback is part of every single step of the process.

Our team is growing, and you will find yourself wearing multiple hats - researcher, designer, product manager and evangelist. And your role doesn’t end with product design, you get to own the outcome following up with customers post launch; you’ll measure impact and continuously improve the quality of Harness as experienced by customers.

Key Responsibilities

  • Provide research leadership, guidance and mentorship for research projects
  • Lead by example - solve problems, communicate what is being solved and inspire the organization through the design solution
  • Deliver a research vision that can be achieved by iterative updates over time
  • Build strong relationships with our leaders within the organization and our customers

About You

  • We seek someone who has shipped world class products in the enterprise space - who has seen the product through multiple releases and managed to bring about remarkable improvements through the product lifecycle.
  • An online research portfolio demonstrating excellence in thought and execution
  • BA/BS in a design discipline/research/psychology
  • A minimum of 5 years of experience including 2+ years working in an enterprise environment; or any combination of education and experience which would provide an equivalent background.
  • Commitment to exquisite craftsmanship
  • Enthusiasm and positive energy (bring it!)
  • If this sounds like you, and you would like to join a hard-working team of design professionals committed to shaping the world of software delivery as a service - then reach out, share some of your work, show us something new and let’s speak.

What You Will Have At Harness

  • Competitive salary
  • Comprehensive healthcare benefits
  • Flexible Spending Account (FSA)
  • Flexible work schedule
  • Employee Assistance Program (EAP)
  • Paid Time Off and Parental Leave
  • Monthly, quarterly, and annual social and team building events
  • TGIF-Off program (10 extra days off!)
  • Remote office stipend
  • Monthly internet & cell phone reimbursement
  • Monthly Food & Beverage Reimbursement Program


  • Harness Snags $230 Series D - $3.7B valuation
  • Harness Recognized in Inc.'s Best Workplace Awards 2022
  • Harness on LinkedIn: America's Great Companies to Work For -- And What You Can Learn From
  • #6 - Glassdoor Best Places to Work 2021 list
  • #17 on Forbes Top 50 Cloud Companies to Work For
  • #47 on LinkedIn’ Top 50 Companies to Work For
  • #2 on Quartz 2021 list best places to work for remote workers
  • 2021 Career Launching Companies List

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin.

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