The Economist

Senior UX Researcher

Location:
🇬🇧
London, England
Posted on:
August 22, 2022

Introduction

The Economist is the leading source of analysis on international business and world affairs. We deliver world-class, thought provoking content through a range of formats, from web and app, to newspapers and magazines, conferences, film and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

With a growing global subscriber base and a reputation for insightful analysis and opinion on every aspect of world events, The Economist is one of the most widely recognised and well-read current affairs publications and the foundation of our digital consumer product portfolio. We are developing a world-class product and design organisation and have an exciting opportunity for a UX Research Lead to support the Product and Design teams in building new products and improving current experiences.

What we’re offering you

  • Hybrid working encouraged - we’ll supply you with the kit you need
  • Flexible working hours
  • Bonus scheme
  • Private health care and dental plans, generous pension plan
  • Annual wellbeing days and Summer 4 day week trial
  • Conferences and learning resources
  • 25 days working outside the UK available
  • Full Economist.com subscription

About the role:

We are looking for a Senior UX Researcher who will work closely with the product and design teams to provide ongoing insights and best practices. Reporting to the UX Research Lead, and fully embedded within the product organization, you’ll be part of a cross functional team of Engineers, Product Managers and Designers.

You will reveal what our users need from our products by conducting research and working with cross-functional teams. You will coach Designers to guide them as they conduct smaller research pieces. Your responsibilities also include inspiring change, facilitating qualtiatve research, delivering presentations, evaluating and synthesising data, and helping the product teams better understand what would improve the user experience.

We offer flexible hybrid working and currently, the expectation is that colleagues will be in the office for two days per week. Please do ask if you would like to discuss flexible working options.

Accountabilities

  • Design, manage and lead user research studies to uncover new insights and opportunities, understand current needs and wants, and test potential design solutions before bringing them to market.
  • Facilitate qualitative research sessions and set up quantitative surveys.
  • Coach product designers on UX research best practices and methodologies.
  • Identify insights by analysis of quantitative and qualitative data from user research, consumer research and competitor data.
  • Translate insights into actionable recommendations across digital products, services and spaces, providing a continuous pipeline of data to improve the consumer and commercial customer experience.
  • Collaborate with business stakeholders, designers, product managers and developers on research activities, strategy sessions, ideation, design, and testing of new concepts.
  • Create communication tools, utilising the appropriate tool for the task

Experience, skills and professional attributes

  • Tactical experience in user research and human-centered design.
  • Experience designing and conducting qualitative and quantitative research.
  • Proven ability to work effectively within multi-disciplinary and cross-departmental teams.
  • Strong written, visual, and verbal communication skills and ability to present ideas confidently.
  • Interest and passion for people and cultures.
  • Minimum of 5 experience in design research or UX research roles (these should specifically be research roles, not Designer roles with a significant research element to them)
  • Experience running workshops with stakeholders and consumers and of facilitating a variety of methodologies including ethnography, co-creation, interviews and designing surveys
  • Experience with using tools such as Figma, InVision, Sketch, UserTesting.com is preferred

The Economist Group values diversity. We are committed to equal opportunities and creating an inclusive environment for all our employees. We welcome applicants regardless of ethnic origin, national origin, gender, gender identity, race, colour, religious beliefs, disability, sexual orientation , age or marital status.

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