Senior UX Researcher

New York
Posted on:
September 2, 2022

Deloitte Studios is a full-service creative business within Deloitte. We are a collection of artists, analysts, strategists, engineers, writers, makers, business-builders, designers, and dreamers with studios in Chicago, Denver, Los Angeles, New York, San Francisco, and Seattle. We work alongside broader Deloitte to solve new problems with new ideas that unlock new potential.

Do you have endless curiosity about how people interact with technology? Enjoy sifting through user behavior and data layers to uncover insights to drive innovation? We are looking for a Senior User Experience (UX) Researcher to join our team of passionate professionals obsessed about quality, usability, and simplicity. We will expect you to deliver actionable and meaningful data-driven insights that we'll use to create intuitive, innovative, and beautiful human experiences.

‍Who You Are:

‍A seasoned UX researcher capable of being the research lead for a single client or project. Works closely with the design team in exploring, crafting, and validating the user/customer experience. Will have regular interactions with the client and be capable of being a research lead for a client or project team.

‍Work You'll Do

  • Partner with stakeholders and project team members in extracting research questions and objectives.
  • Plan, execute, analyze, and report findings for generative and evaluative research studies with limited oversight.
  • Work with stakeholders, external vendors, or self-directed efforts to recruit participants.
  • Deliver actionable insights to enhance the human experience for users.
  • Balance rigor and pragmatism in planning the proper study for a given timeframe and budget.
  • Lead workshops that enable your teams and stakeholders to build clarity and alignment, including a design culture of critiques, testing, research, and education.

Required Qualifications

  • 5+ years of professional experience conducting both generative and evaluative UX research.
  • Sound understanding of generative and evaluative approaches including qualitative methods such as ethnography, contextual inquiry, interviews, usability testing, lab/remote sessions, and experience with some quantitative methods utilized by UX researchers.
  • Demonstrated experience in leading research studies with limited oversight.
  • Ability to articulate the pros and cons of research method(s) so that the broader team can make informed decisions.
  • Superior communication skills and storytelling ability. You can adequately contextualize research insights and articulate your thoughts clearly to non-research stakeholders.
  • A demonstrated understanding of UX design principles.
  • Proven ability to be a contributing member of a cross-functional team and inspire team confidence in and respect for the contributions of research to enhance the user experience and drive impact.
  • Capacity to handle multiple research studies at the same time.
  • Superior attention to detail and the ability to translate research findings into actionable insights for non-researchers.
  • Have a curious, optimistic, and resourceful mindset.
  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
  • Ability to travel X-X%, on average, based on the work you do and the clients and industries/sectors you serve

Bonus Points

  • Experience in the analysis of quantitative and qualitative data through Excel, SPSS, or R.
  • Ability to apply statistical principles to the planning and analysis of UX research data and being able to translate that data into meaningful insights for project stakeholders.
  • Experience in mentoring junior research staff.
  • Familiarity with scoping research studies.
  • Experience with UX research tools such as UserTesting, UserZoom, Optimal Workshop, Qualtrics, Maze, Mural, etc.

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