Senior UX Researcher

US (Remote)
Posted on:
September 8, 2022

Since 2005, BOLD has established itself as a job seeker’s ally. Unlike our competitors that specialize in posting jobs for employers, BOLD’s focus steadfastly remains on the job seeker. Our top-rated tools offer job seekers of every walk of life the help they need to get the jobs they want.
A profitable, mature startup, BOLD walks with the job seeker through every phase of the job search process. Our award-winning resume and cover letter builders have helped millions of job seekers in more than 180 countries create the application materials they need to succeed.

BOLD’s brands have a presence across the globe and BOLD is continuing to build its international offerings and serve millions of job seekers.


BOLD is an established, growing technology company transforming work lives. Since 2005 BOLD has delivered award-winning career services helping both candidates and employers in the career services domain. BOLD’s robust product line includes professional resume and cover letter writing services, scientifically validated career tests, and employer tools. Helping candidates and companies with hiring, onboarding, and communication means work lives improve for all.

We consider UX Research to be the intersection between business, technology, and user experience. We have a dynamic team with a focus on gathering the insights to help our designers create seamless user experiences. The research studies and analysis we provide will play a critical role in helping our product teams achieve their user experience goals and deliver strong outcomes.

Department Summary

UX Researchers at BOLD explore users and their journeys, new and existing product offerings with a variety of methods, integrating the study of user wants, needs, and behavior in the product context for the best solutions. Researchers who love to enable colleagues in the Product and Design teams to make great experiences will find this role very rewarding.

The foundation for success as a UX Researcher is excellence in research methodologies, a solid understanding of user behavior, and a love of exploring and improving technology products. The researcher’s experience and research-based insights will bear on all aspects of product development, from the most tactical to strategic direction. Methods will run the gamut from in-person ideation workshops, contextual observation, detailed product usability research, and more. In a team context, researchers will help deliver new solutions for our websites, mobile applications, and rich-internet -applications.

Position Summary

The right candidate in this position can apply their skills to improve our suite of products and elevate them to higher standards. BOLD’s dynamic small team processes plus large successful company resources make for an exciting environment for researchers. You will partner with the product management, design, and UI/UX teams to design and implement research studies that deliver research insights that will help the teams explore and develop product solutions that drive excellent customer experiences.

Position Responsibilities

  • Design and execute research studies for new and existing product offerings
  • Collaborate with Research, Design and Product teammates across products and initiatives
  • Lead stakeholders and the organization to the most impactful research questions
  • Present research and visualize findings to facilitate Design and Product goals
  • Help develop new UX solutions via research and multi-disciplinary cooperation with UI/UX designers and other Product stakeholders
  • Unite and align functions through research findings and understanding of both user and stakeholder needs

Required Qualifications

  • 5+ years of experience conducting user research and informing UX strategy
  • Comfortable analyzing and working with both qualitative and quantitative data
  • Experience working with large scale data in multi-method studies
  • Basic statistical competence
  • Working knowledge of and experience with UX research methods, such as usability studies, field studies, surveys, benchmarking, creation of user personas, participatory design, surveys, focus groups, and competitive analysis
  • Experience working with cross-disciplinary teams, e.g., with design, marketing, and product teams
  • Effective communication of research findings to varied audiences

Desired Qualifications

  • Strong ability to communicate and influence product teams on the research approach to solving the problems that significantly enhance the user experience

About BOLD:

BOLD is a fast-paced, innovative company full of smart, committed people who are passionate about our products and love helping people find the career of their dreams. We balance work and fun while continuing to build a successful, fast-growing company that is changing the way people get jobs.

Our vision is to revolutionize the online career world by creating transformational products that help people find the careers they love and reach their full potential.

BOLD is an equal opportunity employer. All persons will receive consideration for employment without regard to race, color, religion, gender, pregnancy, national origin, ancestry, citizenship, age, legally protected physical or mental disability, covered veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or membership in any other legally protected category.

Qualified applicants with arrest and conviction records will be considered for the position in accordance with San Francisco’s Fair Chance Ordinance.

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