Climate Connect Digital

Senior UX Researcher

London, England
Posted on:
September 19, 2022

Our team is inspired to change the world by making energy more intelligent, greener, and affordable. Established in 2011 in London, UK, and now headquartered in Gurgaon, India. We have become a leading energy-AI software player from unassuming beginnings at the vanguard of accelerating the global energy transition.

In 2020, Renew Power, India’s largest renewables developer, acquired Climate Connect. Following ReNew’s listing on NASDAQ during summer 2021, Climate Connect has become the technology anchor of a new fully independent subsidiary - Climate Connect Digital. With backing from ReNew as the anchor investor to pursue an ambitious and visionary new strategy for rapid organic and inorganic growth.

Our mission has technology at its core and involves unlocking value through intelligent software, digitalisation, and ‘horizontal integration’ across the energy ecosystem. However, the application of computational power and machine learning to the energy sector has yet to be fully leveraged and can create massive value.

How you fit in

As a UX Researcher, you will establish a robust research capability to ensure that all our products are appropriately researched and validated, with suitable participants, using the correct methods.

You will collaborate with product managers, designers, engineers and marketers to ensure that we meet our users’ needs. You have the experience, skills, knowledge, resilience and passion to embed best-in-class research practices into the heart of our product design strategy and our product development process. You will report to a Head of Design.

Job Responsibilities

  • Work with leadership to set design research vision and direction
  • Design and execute custom research plans across different stages (discovery, evaluative, behavioral, attitudinal, etc.) to support our strategic objectives
  • Prepare, conduct and execute appropriate testing of problem statements, prototypes and other design assets
  • Build relationships with customers and form a recruitment pool of potential research participants
  • Manage the recruitment, facilitation and execution of various types of user studies
  • Create, maintain, validate and evangelize our customer personas
  • Create and maintain a relevant, searchable repository of research insights
  • Partner with product, design and other teams to design and execute appropriate research studies to validate assumptions and generate user-focused insights
  • Design and execute a variety of research studies (usability testing, concept tests, user interviews, diary studies, etc.)
  • Create low-fidelity wireframes, user journeys or other design artifacts to illustrate user pain points, needs and possible solutions
  • Analyze and synthesize both quantitative and qualitative data to drive product and design decisions
  • Identify and conduct discovery research into areas of potential interest, and create problem statements

Job Requirements

  • 5+ years experience conducting user research in a SaaS or digital product environment
  • Master’s degree or above in a research-related field such as Sociology, Psychology, Anthropology, Human Computer Interaction (or comparable work experience)
  • Portfolio of previous research demonstrating broad knowledge of research methodologies and the proven ability to execute research, deliver findings and positively affect outcomes
  • Deep familiarity with a variety of user research and analytical tools, such as Maze, Userzoom, Lookback, Hotjar, Google Analytics, etc.
  • Ability to work incrementally and experimentally, and to place outcomes over outputs
  • Collaborative approach, with good interpersonal skills
  • Ability to tell compelling stories, with strong visual and verbal communication skills
  • Familiarity with using design tools such as Figma and Miro to review designs, convey feedback and make suggestions or comments
  • Highly autonomous with the ability to independently identify research goals and methodologies, to recruit users, facilitate studies and present results to the right stakeholders
  • Empathetic, pragmatic and flexible
  • A passion for energy and climate issues is a bonus

What’s in it for you

We offer competitive salaries based on prevailing market rates. In addition to your introductory package, you can expect to receive the following benefits:

  • Flexible working hours and leave policy
  • Learning and development opportunities
  • Medical insurance/Term insurance, Gratuity benefits over and above the salaries
  • Access to industry and domain thought leaders

At Climate Connect Digital, you get a rare opportunity to join an established company at the early stages of a significant and well-backed global growth push.

We are building a remote-first organization ingrained in the team ethos. We understand its importance for the success of any next-generation technology company. The team includes passionate and self-driven people with unconventional backgrounds, and we’re seeking a similar spirit with the right potential.

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