Senior UX Researcher

Hyphen is a foodservice platform designed to help restaurant owners, operators, and budding chefs move their businesses forward by putting their kitchen operations on autopilot. We are addressing the operational complexities in the kitchen with the use of AI-based software and robotics. We help restaurants augment their workforce, reduce food waste, and ensure meals are created the way their chef intended.
Founded in 2020, our team is composed of leaders in advanced food-robotics, food-tech, and food-service – we know kitchens and the equipment that makes them run. We’ve seen the challenges that restaurants face as dining preferences continue to shift, and we’re here to help them adapt. We champion thoughtful, human-centered design, and we see its potential to improve our daily lives.

After experiencing a crucible moment amidst the global pandemic in 2020 (you can read more here ), Hyphen was born to help restaurants in a time of need. Today, we have customers across the US with reservations for hundreds of systems to design, build, and deploy.

We’ve raised over $50M from top VCs and we’re growing rapidly. We have offices in the Bay Area and Los Angeles, with many of our roles open to partial or fully remote work. We’re a team of food and technology enthusiasts, laser focused on revolutionizing the restaurant landscape together.

Hyphen is a foodservice platform designed to help restaurant owners, operators, and budding chefs move their businesses forward by putting their kitchen operations on autopilot. We are addressing the operational complexities in the kitchen with the use of AI-based software and robotics. We help restaurants augment their workforce, reduce food waste, and ensure meals are created the way their chef intended.

Founded in 2020, our team is composed of leaders in advanced food-robotics, food-tech, and food-service – we know kitchens and the equipment that makes them run. We’ve seen the challenges that restaurants face as dining preferences continue to shift, and we’re here to help them adapt. We champion thoughtful, human-centered design, and we see its potential to improve our daily lives.

After experiencing a crucible moment amidst the global pandemic in 2020 (you can read more here ), Hyphen was born to help restaurants in a time of need. Today, we have customers across the US with reservations for hundreds of systems to design, build, and deploy.

We’ve raised over $50M from top VCs and we’re growing rapidly. We have offices in the Bay Area and Los Angeles, with many of our roles open to partial or fully remote work. We’re a team of food and technology enthusiasts, laser focused on revolutionizing the restaurant landscape together.

The Opportunity:

• As a Senior UX Research at Hyphen, you will have boundless opportunities to improve the lives of those trying to feed the world. Their work is chaotic, messy, demanding, and has not been given proper design attention for a very long time. We have a chance to be extremely creative and set the bar of design and user experience for the whole industry. You’ll utilize everything you know about design and research to deliver the most elegant, thoughtful, and user-centric experiences possible.

What You'll Do:

• Research - Design quantitative and qualitative user studies, plan and execute research, coordinate and execute all phases of user studies (in-house and remote), and synthesize the data into actionable insights into what our customers really need to achieve their goals.
• Balance - You’ll work on a number of both internal and customer-facing products, some of which you will have ownership of, all of which you’ll touch. You’ll need to master time management and prioritization.
• Explore - We are a company of invention, and as such your tasks will vary in clarity. Some will be well defined, some will be ambiguous. You must be comfortable with being self-directed at times.
• Organize - You will be responsible for various features, products, stages of design, and work with multiple departments. Being organized is key.
• Learn - Constantly try out new ideas, see what works, what doesn’t, learn, and improve. We learn about process, flows, customers, technology, and so on. We never stop learning at Hyphen.
• Collaborate - Hyphen is quite flat. No egos. Everyone has a voice, everyone contributes, and all ideas are considered. It makes working together a joy. You are an active participant in that conversation. You dive in, contribute, share.
• Communicate - Effectively write, illustrate, or diagram out your ideas. Get it down, get it out of your head, and tell your story. More importantly, this means effectively communicating your research results and recommendations to stakeholders, including designers, engineers, program management and executives.

Who You Are:

• You’re curious, passionate, and thoughtful
• You’re empathetic, think big, obsess over the small, and have the courage to be radical
• You’re disciplined enough to be refined
• You run towards the fire and work with your team to meet the momentYou welcome the unknown
• You have 5+ years relevant experience as a UX ResearcherYou have highly developed research skills, demonstrated in your portfolio of recent work (including well-articulated examples of personas, journey maps, usability tests, user stories, or any other tool you’ve used to know your user.)
• You have a proven ability to identify unknowns, understand the pain points, and develop insights.

Preferred Qualifications:

• A diverse toolkit of human factors research and usability methods, and the ability to select, scale, and adapt them to a variety of investigative, information-gathering, and analysis tasks
• Experience participating in the complete product development lifecycle of digital and hardware products.
• 5+ years of experience in user experience research or industry experience (corporate, software, web or agency)MS or PhD preferred. Master’s degree in User Experience Research, Human Factors, HCI, or related design discipline.
• A demonstrated ability to present research findings and recommendations to all levels of stakeholders, including executive management

Benefits:

• Competitive salary and equity
• 100% coverage of medical, dental, and vision insurance
• Unlimited time off + paid holidays
• 401(K) plan
• New laptop and remote office set-up of your choice
• Paid parental leave & more

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.