We are looking to hire a Senior or Staff User Experience Researcher to help us answer foundational questions about our learners, around the world. This role will focus largely on defining and refining our product strategy for kids, through our Duolingo ABC and Duolingo for Schools products. We’re searching for an empathetic sage, with previous experience conducting research with children, who will advocate for our learners’ most important needs.
Duolingo ABC is a free app developed by learning experts that teaches basic reading writing to children ages 3 to 7. The app already includes over 300 fun, bite-sized lessons that teach the alphabet, phonics, sight words, decoding ("sounding out" words), and much more. Since our initial launch, we have received an overwhelmingly positive response to Duolingo ABC, most recently being named as one of Time's 100 Best Inventions of 2020. We are looking to increase our user base and expand the curriculum to accommodate older learners.
- Identify and define impactful research opportunities working with product managers, UX designers, regional marketing managers, and executive leaders
- Design and conduct foundational and evaluative research to guide executive decision-making on key kid-focused projects at Duolingo (Duolingo ABC, Duolingo for Schools)
- Glean insights that are actionable and valuable to company leadership and product teams
- Work with PMs and designers to run usability studies of new designs and features
- Craft compelling narratives about our users’ needs, attitudes, aspirations, expectations, obstacles, and motivations
- Own relationships and the insight quality bar for childhood research vendor partnerships
- Adolescence product experience. A deep understanding of the childhood user experience. Familiarity with the needs of kids at all stages of the adolescent journey. Deep appreciation for the work necessary to appeal to kids and their adults, through product, design, and marketing changes.
- Strong communication skills. A knack for getting to the heart of the matter, telling stories and being convincing—making the opaque feel obvious in hindsight. Ability to ask, as well as answer, meaningful and impactful research questions.
- Leadership. The proven ability to lead others through difficult problem solving and project pivots. Fostering a sense of collaboration and showcasing thought leadership appropriate for the given situation.
- 4+ years of experience successfully leading user research projects, ideally at a consumer-focused product company
- Bachelor’s degree in Human Factors, Cognitive Psychology, Human-Computer Interaction or a related field
- Expertise in a variety of qualitative research methods and frameworks, such as ethnographies, contextual inquiries, diary studies, personas, user journeys, card sorting, and usability studies
- Comfort with quantitative research methods, including surveys and statistical analysis
- Ability to work full-time from or relocate to Pittsburgh or Seattle
Exceptional Candidates Will Have...
- Advanced degree in Anthropology, Statistics, Early Childhood Psychology, Human-Computer Interaction or a related field
- Fluency in multiple languages — the ability to conduct primary research in non-English
- Experience thriving in a startup environment
- Experience working with consumer products for gaming or education
- Knowledge of SQL