DrSmile

Senior UX Researcher (m/f/x)

Company:
DrSmile
Location:
🇩🇪
Berlin
Posted on:
December 2, 2020

Tasks

  • You lead foundational user research and define key target personas (incl. defining characteristics, motivations, trigger moments)
  • You share and evangelize user insights across the entire company to drive more customer-centric thinking beyond the product team
  • You build up and aggregate user feedback channels (own qualitative/quantitative research, Sales/CS feedback, marketing insights, external market research)
  • You create a user testing platform (recruiting test subjects, methodology) and support product managers as well as other stakeholders in both discovery and validation
  • You drive discovery and concept development for key products (mobile app, web customer journeys)
  • You build up a flexible team of internal and external colleagues and mentor them

Requirements

  • You have 5+ years of UX (research) experience, preferably in a consumer-facing environment and a well-stocked tool box of research and design thinking methods as well as experience running design sprints
  • You have a proven track record of driving product discovery all the way from initial exploration, to problem definition, to solution development and testing to design and validation to implementation
  • You are driven by a deep passion for human-centered design principles and methodologies
  • You possess an uncanny ability to translate user insights into design recommendations that drive behavior and business metrics
  • You experienced mentoring young designers and have the desire to share "design thinking" beyond the product core team

Benefits

  • Your smile with DrSmile: You get your Aligner treatment for only 300€ and we also have special conditions for Family & Friends
  • Your feel good package: In addition to a great team, office dogs and a community room, healthy snacks, drinks and an Urban Sports membership are waiting for you
  • Your working environment: you can expect digital workflows, home office and you have the choice between a Mac or Windows laptop
  • Your appreciation: Besides weekly Q&A sessions with our management and our Friday Pizza&Beer, we always celebrate our successes together
  • We say thank you: After 3 years, a world trip awaits you with our Around-the-World ticket with an additional month of paid holiday

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