Senior UX Researcher, Merchant Shopping

UK (Remote)
Posted on:
May 2, 2022

Note: Google’s hybrid workplace includes remote and in-office roles. By applying to this position you will have an opportunity to share your preferred working location from the following:

In-office locations: London, UK.

Remote location(s): United Kingdom.

Minimum qualifications:

  • Bachelor's degree in Human-Computer Interaction, Anthropology, Psychology, Computer Science, Behavioral Economics, or equivalent practical experience.
  • Experience using qualitative methods and integrating user research into product designs and design practices.
  • Experience working with other Designers, Product Managers, and Engineers.

Preferred qualifications:

  • Master's degree or PhD in Human Factors, Psychology, Human Computer Interaction, Cognitive Science, Computer Science, Information Science, or a related field.
  • Knowledge of UX and market research methods and techniques (e.g., lab-based usability studies, field research, usability inspections, creation of user profiles/personas, participatory design, survey research, experiment design, statistical analysis, etc.).
  • Knowledge of quantitative research and the principles of experiment design.

About The Job

At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.User Experience (UX) is made up of multi-disciplinary teams of Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers who care deeply about the people who use our products. We play an integral part in gathering insights about product user needs, attitudes, emotions, and behaviors to inspire and inform design. We collaborate closely with each other, engineering, and product management to create industry-leading products that deliver value for our users and Google’s businesses.As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll play a critical role in creating useful, usable, and delightful products. Working with stakeholders across functions and levels, you'll have impact at all stages of product development. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.The Merchant Shopping team builds tools and capabilities to assist merchants and retail brands to manage their business profile on Google. Our capabilities help them make their products and services discoverable to consumers on Google.User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”


  • Design, manage, and execute comprehensive research programs for products and experiences that help merchants.
  • Collect and synthesize data related to user needs through foundational, generative, and iterative research methods.
  • Work with Designers, Product Managers, Engineers, and other UX Researchers to identify and prioritize research opportunities and uncover critical research questions.
  • Advocate research findings to audiences through engaging reports, presentations, and other creative methods.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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