Senior UX Researcher (Mobile)

Posted on:
April 1, 2021

About the job

At HubSpot our core value is to Solve for the Customer. The UX Research team lives this everyday as we strive to better understand, serve, and delight our customers.

The UX Research team is looking for an experienced researcher to join our Dublin team. In this role focused on the HubSpot’s Mobile product, you’ll get to explore complex problem spaces and become an expert in how customers address tough challenges like modeling their businesses. This is a fantastic opportunity for a resourceful, energetic team player who wants to architect research strategy and help build a user-centric culture for an important business unit.

Embedded within HubSpot’s product organization you will partner with Design, Product Management, Analytics, and Engineering to uncover deep insights about our users' behaviors and attitudes. You will communicate results and actionable recommendations across the company to influence key decisions and product direction. You'll think big about new areas, test concepts as they are being developed, and evaluate products once they've rolled out

In This Role You’ll Get To

  • Collaborate with product managers, product designers, and engineers to drive product decisions and direction
  • Work with product analysts and product experts to triangulate data from multiple sources
  • Strategize and socialize the learning agenda, research plan, and approach
  • Conduct research, synthesize data, and report findings to stakeholders
  • Use your findings to influence product teams to improve product utility, usability, and satisfaction
  • Evangelize the UX research discipline and the UX Research team throughout HubSpot

We Are Looking For People Who Have

  • Success leading user research projects with demonstrated impact
  • Ability to influence teams to leverage research to set high-level strategy
  • Broad tool set of research techniques
  • Knowledge of data analytics
  • Great listening and communication skills
  • Awareness of your own and others’ biases and the ability minimize them in your work
  • Ability to identify and articulate behavioral patterns
  • The desire to dig into the data and are energized by unstructured discovery or exploratory research

Bonus Skills

  • Experience with SaaS products and / or mobile apps and experiences
  • Experience creating study plans for discovery research
  • Experience running design thinking workshops
  • Experience with field methods.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.

About HubSpot

HubSpot (NYSE: HUBS) is a leading customer relationship management (CRM) platform that provides software and support to help businesses grow better. We build marketing, sales, service, and website management products that start free and scale to meet our customers’ needs at any stage of growth. We’re also building a company culture that empowers people to do their best work through. If that sounds like something you’d like to be part of, we’d love to hear from you.

You can find out more about our company culture in the HubSpot Culture Code, which has more than 5M views, and learn about our commitment to creating a diverse and inclusive workplace, too. Thanks to the work of every employee globally, HubSpot was named the #4 Best Place to Work on Glassdoor in 2021, and has been recognized for award-winning culture by Great Place to Work, Comparably, Fortune, Entrepreneur, Inc., and more.

Headquartered in Cambridge, Massachusetts, HubSpot was founded in 2006. Today, thousands of employees work across the globe in HubSpot offices and remotely. Visit our careers website to learn more about culture and opportunities at HubSpot.

By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. HubSpot's Privacy Notice explains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over HubSpot’s use of your personal information.

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