Amazon Web Services (AWS)

Senior UX Researcher: OneAWS

Location:
🇺🇸
East Palo Alto
Posted on:
May 3, 2021

About the job

Description

At Amazon, we’ve been investing deeply in 200+ cutting-edge AWS cloud services that provide unlimited options for customers to have the right cloud solution for their business, regardless of the size of the business or what they do. Today in AWS cloud services a new team is forming to design new experiences that further empower our customers to innovate, experiment and build with AWS technologies. The team requires innovators, disruptors, and problem solvers to evolve the cloud service experience. We’re doing this by applying the principles that made Amazon great; especially Customer Obsession and Think Big. A critical need for this team from the start is a Senior UX Researcher, so if you want to work with a team to break the cloud computing mold, think outside the box, and approach cloud computing from a new perspective then this could be the challenge for you!

This role has the best of both worlds when it comes to growing as a Senior UX Researcher. The position reports into the AWS User Research Team and is dedicated to supporting the OneAWS innovation team. So along with working on a new inspiring service team, you are also part of a large research team that can support you in the craft of user research and professional career development. You will be supported by a strong group of research peers, and a research operations team which makes sure you have the right tools to do your job and easy access to participants. Whether your personal career goals are to learn technologies, explore different research perspectives, or invent research approaches, the research management team will help you get there. We believe the best career situations are where you can grow your professional skills while applying them to fascinating problems. The AWS business is growing fast and we like our people to grow with it.

Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Mentorship & Career Growth
We care about your career growth too. Once you join the team, you and your manager will jointly craft a career plan and you'll review it regularly to ensure you're on track to meet your goals. Whether your goals are to explore new technologies, take on bigger opportunities, or get to the next level, we'll help you get there. Our business is growing fast and our people will grow with it.

Responsibilities

Success in this team is dependent upon collaboration with team members to insure everyone stays customer obsessed by deeply understanding AWS customer pain, unmet needs, and anticipating future needs through quality customer research. The Senior UX Researcher will collaborate closely with design and product managers to insure future innovative and holistic visions of AWS are informed by customer insights. Leveraging user research methods and best practices the researcher’s contribution to the team will be critical to drive a customer-centric approach that will lead to identifying and prioritizing new opportunities.

The Senior UX Researcher Will Be Expected To

  • Be a strong team player in a cross-functional team and define customer-centric approaches to envisioning and influencing the creation of new AWS holistic experiences.
  • Inspire and inform design, prototyping and development, through insights from primary customer research which will be a mix of quantitative, qualitative and methods yet to be invented!
  • Communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Manage ambiguity, work autonomously and multi-task in an agile environment.
  • Effectively translate data and insights into strategy and design direction.
  • Leverage insights from your fellow AWS research teammates to contribute to a customer experience that expands across services.
  • Continually learn, grow, and improve the craft of UX research.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/en/disability/us.


Basic Qualifications

  • 5+ years proven success leading UX research projects with demonstrated impact.
  • Portfolio demonstrating past work experience and deliverables (e.g., study plans, reports, personas).
  • 5+ years of experience managing all stages of research design (study design, test creation, recruiting, moderation, analysis, reporting).
  • 5+ years of experience with research methods including: field research, usability, focus groups, survey design, and data analysis including statistical measures.
  • BS in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline.

Preferred Qualifications

  • MS or Ph.D. in Human Factors, Cognitive Psychology, Human Computer Design Engineering or related discipline.
  • Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
  • An unfailing passion and capacity to advocate on behalf of our users.
  • Experience with innovation product exploration research for new products and services or significant experience shifts on released products and services.
  • Experience working in a highly agile/scrum environment.
  • User research or other experience from a technical field, such as software development, systems management or similar.
  • The ability to manage ambiguity, work autonomously, and multi-task in a fast-paced environment.
  • Meets / exceeds Amazon leadership principle requirements for this role.

Company - Amazon Dev Center U.S., Inc.
Job ID: A1499171

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