Snr. User Experience Researcher

Oakland, CA
Posted on:
September 2, 2022

From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven.

We are looking for a Senior UX Researcher to join our rapidly growing Design org. You will help shape the future of the Fivetran data pipeline platform for businesses large and small. Our ideal candidate has a balance of research rigor and business focus. We value those that hit the ground running, leading by example on projects and collaborating well cross-functionally. You will be diving deep into the daily lives of our customers and applying that understanding to everyday product design decisions.

As you talk with our team, your portfolio should contain case studies that demonstrate strong storytelling skills, use of effective research methodologies, and clear results of your previous work

.Fivetran has a positive, diverse, and supportive culture. We appreciate Researchers who are curious, humble, think deeply, speak clearly, and thrive on collaboration and feedback. If this sounds like a good fit for you, send us a hello with links to your work and experience. On day one, this role will report to the Head of UX Research.

What You’ll Do:

  • Plans, manages, and executes on user research programs across focused product areas
  • Collaborate with design, product, and product marketing to build research projects that align with stakeholder needs as well as user needs.
  • Guide product and design on the research methodology, question framing, and other best practices for self run studies.
  • Idenfies emerging customer and user needs to support the development of new products

Skills We’re Looking For:

  • A strong portfolio featuring examples of your work, your research philosophy, and the outcomes/results.
  • Entrepreneurial and self-motivated with a bias toward action – there’s tons of greenfield opportunity here, and you’ll need to lean into the ambiguity and lead projects to completion.
  • Ability to craft engaging presentations with engrossing stories that influence your peer stakeholders.
  • A strong desire to learn about our user and how our product impacts their success.

Perks and Benefits:

  • 100% paid Medical, Dental, Vision and Basic Life Insurance. Benefits begin on your first day!
  • Option of Health Savings Account (HSA) or Flexible Savings Account (FSA)
  • Generous paid time off (PTO) plus paid sick time, holidays, parental leave, and volunteer days off
  • 401k match program
  • Eligible donation match program
  • Monthly cell phone stipend
  • Home office setup reimbursement program for 100% remote employees
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team building activities
  • Pet Insurance
  • Commuter benefits to help with transit and parking costs
  • Employee Assistance Program (EAP)
  • Referral Bonuses
  • RSU's - every employee is granted RSU's when they walk in the door
  • Annual Camp Fivetran trip that brings together every employee from around the world

We’re honored to be valued at over $5.6 billion, but more importantly, we’re proud of our core values of Get Stuck In, Do the Right Thing, and One Team, One Dream.

Fivetran brings together high-quality talent across the globe to make data access as easy and reliable as electricity for our customers. We value and recognize that our customers benefit from having innovative teams made of people from many backgrounds, experiences and identities. Fivetran promotes diversity, equity, inclusion & belonging through attracting, recruiting, developing and retaining a diverse workforce, not only because it is the right thing to do, but because it helps us build a world-class company to better serve our customers, our people and our communities.

To learn more about Fivetran’s culture and what it’s like to be part of the team, click here and enjoy our video.

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