As a UX Researcher, you’ll lead research to transform our Institutional B2B products. You’ll help define research best practices and processes. You’ll partner with internal and external business, strategy, design and technology organizations to lead innovation of client-facing digital experiences informed by client needs, market trends and the latest technology. At the core of this role, your research insights will directly impact client outcomes.
As part of the Institutional Investor Group – Customer Experience UX Team, you’ll join a group of UX specialists with a growth mindset working on products that improve people’s financial wellness. Beyond working with an amazing group of researchers, strategists, designers and content writers–all who have hybrid/diverse backgrounds, you’ll be able to collaboratively define processes and set best practices while enjoying a great team culture and supportive leadership. You’ll also be joining a team, who, in the words of one of its’ members, “is a bunch of nerdy sweethearts who care about making great products using human-centered design methods.”
Special Factors: This role is part of our hybrid work model with three days per week in our offices to foster collaboration and team building. While fully remote work is not available for this role, Mondays and Fridays are remote. Vanguard is not offering visa sponsorship for this position.
We are Vanguard. Together, we’re changing the way the world invests.
For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.
We want to make success accessible to everyone. This is our opportunity. Let’s make it count.
Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”
We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.
When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.
Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.
Future of Work
During the pandemic, we transitioned to a work from home model for the majority of our crew and we continue to interview, hire, and on-board future crew remotely.As we have developed the path forward, we have taken a thoughtful approach that both maximizes the advantages of working remotely and the many benefits of coming together and collaborating in a shared workspace. We believe that in-person interactions among our crew are important for preserving our unique culture and advantageous for the personal development of our crew.
When our Crew return to the office, many will work in our hybrid model. A smaller proportion of our crew will operate in the Work from Home work model (for example, field sales crew); or in the Work from Office model (for example, portfolio managers).The working model that your role falls into will be communicated to you in the interview process – please do ask if you are unsure. We encourage you to make the decision regarding your job interview and offer knowing which model your role will fall into. We will test and learn as our ways of working evolve and will continue to evaluate working models along the way.