Rivian

Sr. Digital UX Researcher

Company:
Rivian
Location:
ūüáļūüáł
Palo Alto, CA
Posted on:
July 25, 2020

As¬†a¬†Senior¬†UX¬†Researcher‚ÄĮat¬†Rivian,¬†you¬†will¬†be¬†the‚ÄĮvoice¬†of¬†the¬†user¬†and¬†will¬†have¬†a¬†leading¬†role¬†in¬†ensuring¬†ease¬†of¬†use¬†and¬†customer¬†satisfaction.¬†In¬†this¬†role¬†you¬†will¬†have¬†a¬†deep¬†understanding¬†of¬†‚ÄĮRivian‚Äôs¬†‚ÄĮtarget¬†audience.¬†You¬†will¬†do¬†this¬†through¬†persona¬†development,¬†competitive¬†benchmarks,¬†user¬†testing¬†and¬†sharing¬†informed¬†recommendations.¬†Your¬†research¬†will¬†help¬†shape¬†the¬†future¬†of¬†automotive¬†experiences‚ÄĮfor¬†years¬†to¬†come.‚ÄĮYou¬†enjoy¬†working¬†in¬†a¬†fast¬†paced,¬†rapidly¬†changing¬†environment.

What You’ll Do

  • Work¬†with¬†Designers,¬†Product¬†Managers,‚ÄĮSoftware‚ÄĮEngineers¬†and¬†others‚ÄĮto¬†prioritize¬†research¬†opportunities.
  • Set¬†and¬†maintain¬†industry¬†benchmarks¬†using¬†SUS¬†and¬†NPS¬†as¬†metrics
  • Develop,¬†own,¬†and¬†lead¬†the¬†user¬†research¬†roadmap¬†across¬†multiple¬†vehicle¬†programs.‚ÄĮ
  • Help¬†determine¬†and¬†validate¬†product¬†feature¬†sets
  • Conduct¬†usability¬†studies¬†for¬†software¬†features¬†then‚ÄĮsynthesize¬†findings¬†and¬†document¬†them¬†along¬†with¬†suggestions.‚ÄĮ
  • Work¬†on¬†automotive¬†infotainment,¬†web¬†and¬†mobile¬†apps
  • Develop¬†personas¬†through¬†market¬†studies
  • Conduct¬†competitive¬†benchmarking¬†of¬†competitors¬†to¬†make¬†recommendations¬†to¬†help¬†influence¬†current¬†and¬†future¬†vehicles.‚ÄĮ
  • Utilize¬†in-person¬†and¬†online¬†tools¬†for¬†testing

What You Need

  • Master‚Äôs¬†degree‚ÄĮin¬†a¬†Human-Computer¬†Interaction¬†related¬†field
  • Experience¬†with¬†research¬†design¬†utilizing¬†various¬†methods¬†including¬†but¬†not¬†limited¬†to¬†focus¬†groups,¬†usability¬†studies,¬†contextual¬†inquiry,¬†and¬†surveys.‚ÄĮ
  • Relevant¬†product¬†research¬†experience,¬†either¬†in¬†an¬†end-to-end,¬†usability,¬†or¬†generative¬†setting.‚ÄĮ
  • Experience¬†utilizing¬†Kano¬†and¬†Conjoint¬†models¬†for¬†product¬†feature¬†determination
  • Survey¬†experience¬†with¬†Qualtrics¬†or¬†similar
  • Passionate¬†about¬†the¬†automotive¬†and¬†transportation¬†industry.‚ÄĮ

Preferred‚ÄĮQualifications

  • 5¬†years¬†of¬†relevant¬†work¬†experience¬†within¬†User¬†Experience,¬†Human-Computer¬†Interaction,¬†applied¬†research¬†setting,¬†and/or¬†product¬†research¬†and¬†development¬†ideally¬†in¬†an¬†automotive¬†setting
  • An¬†understanding¬†of¬†automotive¬†laws/regulations¬†for¬†both¬†domestic/international¬†programs,¬†and¬†engineering¬†guidelines¬†and¬†manufacturing¬†techniques.‚ÄĮ
  • Experience¬†with¬†driver¬†distraction‚ÄĮissues¬†including¬†NHTSA¬†regulatory¬†guidelines

Rivian¬†is¬†an¬†Equal¬†Opportunity¬†Employer¬†and¬†Prohibits¬†Discrimination¬†and¬†Harassment¬†of¬†Any¬†Kind:¬†Rivian¬†is¬†committed¬†to¬†the¬†principle¬†of¬†equal¬†employment¬†opportunity¬†for¬†all¬†employees¬†and¬†to¬†providing¬†employees¬†with¬†a¬†work¬†environment¬†free¬†of¬†discrimination¬†and¬†harassment.‚ÄĮAll¬†employment¬†decisions¬†at¬†Rivian¬†are¬†based¬†on¬†business¬†needs,¬†job¬†requirements¬†and¬†individual¬†qualifications,¬†without¬†regard¬†to¬†race,¬†color,¬†religion¬†or¬†belief,¬†family¬†or¬†parental¬†status,¬†or¬†any¬†other¬†status¬†protected¬†by¬†the¬†laws¬†or¬†regulations¬†in¬†the¬†locations¬†where¬†we¬†operate.¬†Rivian¬†will¬†not¬†tolerate¬†discrimination¬†or¬†harassment¬†based¬†on¬†any¬†of¬†these¬†characteristics.¬†Rivian¬†encourages¬†applicants¬†of¬†all¬†ages.

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