GE Healthcare

Sr Staff UX Design Researcher

Chicago, IL
Posted on:
October 30, 2020

We are the doers. The leaders. The makers. The change-bringers. We are all different, uniting to solve the world’s toughest challenges. Our teams are hungry to make history, acting with integrity to relentlessly improve people’s lives. With every weld, every sale, and every code we write we keep the world in motion. It’s time to stop dreaming about the future; let’s build it together.

As a Senior Staff UX Researcher, you will contribute to the understanding of our customers and the users of our products. You understand and champion and execute research and usability testing within the design process and act as a core member of the UX team. As our most senior researcher, you will execute on a portfolio of multiple small to large sized research projects as an individual contributor, manage and coordinate research activities and backlog with engineering and product leaders.

Job Description

Essential Responsibilities :
In this role, you will:

  • As a senior researcher, you will:
  • Provide leadership, research guidance and mentorship to team members; provide coaching on feedback gathering techniques; implement and evangelize best practices and the latest techniques, including Lean UX and use of analytics
  • Frame, scope, and lead execution of design research projects
  • Lead / facilitate constructive design and research critiques; review research work; set standards for research
  • Identify and share repeatable cross-product insights and findings; advocate for and ensure knowledge-share across researchers and team members
  • Establish, refine and standardize existing research processes and approaches; ensure the right research is being optimally conducted at the right time, using the right mix of methods by product
  • Oversee a consolidated research backlog, roadmap and priorities
  • Manage the research repository, standardized candidate recruitment, vendors and costs; relentlessly aim to optimize and improve research processes for greater efficiency and less overhead
  • Be the main voice of UX research within the UX team and the Digital organization: methods, benefits, planning, standards, outcomes

As an individual contributor, you may be asked to:

  • Frame, scope, plan and lead execution of small and large research projects independently
  • Propose designs, features or changes to product solutions based on research and synthesis outcomes; influence change
  • Select and use appropriate user research methods to address UX and product research needs. Be equally comfortable with discovery research and concept and validation testing
  • Plan and conduct interview sessions with users and stakeholders, including executives.
  • Research and evaluate emerging design, technology, and industry trends and competitive products; champion new ideas and approaches as appropriate.
  • If Discovery research is needed, structure user-centered research and work with a variety of teams through fieldwork to determine users physical, cognitive, social, emotional, and cultural needs. Research specialists must have proven experience in uncovering unmet user needs, and unpacking meaning from sometimes obscure and disparate findings.
  • Frame reports, write-ups and insights in a way that inspires design teams to develop imaginative and appropriate solutions. Help to facilitate teams through analysis and synthesis of user research, helping to distill the most important insights and link them together in frameworks, principles, and implications for design. Design researchers must be confident about leading teams and users through a range of research analysis and synthesis processes.
  • Communicate design insights and opportunities throughout all phases of design process and product lifecycle, from concept to release. Utilize Compelling storytelling to deliver insights about people and behavior - verbally and visually - in a way that generates empathy, emotion, and engagement from the design team as well as engineering, product management, marketing and others.
  • Lead FDA-mandated formative & summative usability testing for healthcare products
  • Run standardized distance, accessibility and metaphor evaluation tests for Edison Design System components
  • Mine existing product usage analytics as a research source
  • Optionally, also lead design thinking / co-creation/ service design workshops that take stakeholders through the design thinking process to frame a project.

Qualifications/Requirements :

  • Bachelor’s Degree in Cognitive or Experimental Psychology, Human Computer Interaction, Human Factors; or in “STEAM” Majors (Science, Technology, Engineering, Arts and Math) is required; Master’s Degree preferred
  • Minimum of 10+ years professional experience

Eligibility Requirements:

  • Legal authorization to work in the U.S. is required. GE may agree to sponsor an individual for an employment visa now or in the future if there is a shortage of individuals with particular skills.
  • Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen
  • Must be willing to travel for research activities in the future
  • Must be willing to work out of an office located in CHICAGO IL or WAUKESHA WI

Desired Characteristics :

  • Leads and recommends both short- and long-term research activities, defining a vision for evolving research at GEHC
  • Experience with conducting qualitative and quantitative research activities such as ethnographic studies and usability studies, including surveys (qualitative and quantitative) and overseeing the work of external research partners and agencies
  • Can create and communicate research artifacts, findings, reports, and recommendations with stakeholders in compelling ways: Executive summaries, reports, key findings and insights, case studies
  • High attention to detail
  • Exceedingly organized, proactive and self-motivated
  • Extremely strong written and verbal communication skills
  • Deep knowledge of research tools and methods from discovery to post-launch evaluation and survey, recruitment, acquisition tools and methods
  • Flexibility in research approaches and strong, pragmatic bias for action, always trying to seek the most expedient path to get the insights needed without compromising on findings or integrity
  • Awareness and enjoyment of using Lean research / informal testing methods earlier in the design process to obtain early insights, when possible
  • Strongly Desired: Knowledge of FDA formative & summative usability testing and past medical device or healthcare research experience
  • Desired: knowledge of usage analytics and use of aggregate analytics data as a research source
  • Desired but optional: design thinking / co-creation/ service design facilitation experience, takes various stakeholders through the design thinking process to frame a project.
  • Creates, analyzes and can self-manage research projects independently
  • Can evaluate and prioritize research priorities and backlog based on user, business and product criticality.
  • Understands key principles of design thinking and research, what it is and why it is important. Explores all ideas, regardless of their source.

Leadership and Personal Attributes

  • Creates, analyzes and manages projects that provide direct business benefit. Demonstrates detailed knowledge of business operations and strategic direction, including merger & acquisition opportunities.
  • Sees patterns within industry issues. Demonstrates how UX provides solutions for internal/external customer challenges.
  • Uses root cause analysis to identify, correct and/or eliminate the causes of problems as well as the problem itself.

Leader presence and gravitas; comfortable leading research and facilitation sessions and sharing findings with key customers, senior executives and business leaders
Identifies opportunities for necessary changes and actively pursues/leads appropriate changes.
Directs and mentors others in critical thinking skills. Helps cross-functional teams use critical thinking skills to engage with questions and problems.
Acts and decides appropriately when all available information may not be possible to obtain. Makes small informed decisions and course corrects as a result of the feedback from those decisions.
Continuously measures deliverables of self and research team against scheduled commitments. Effectively balances different, competing objectives.
Excellent facilitator; Keeps participants focused on task and end process. Guides participation to include all present; solicits information about absent stakeholders.
Expresses technology options to collaborators on cross functional teams. Goes beyond merely suggesting design technologies and clearly articulates the rationale and benefit of design technology choices.
Can advocate for the value of a rigorous and transparent, research-based decision-making process.
Systems thinker, mapping findings from one product to another and understanding the impact of research based on platform relationships, interdependencies and product commonalities
Asks questions appropriate to translating an abstract problem into a roadmap for identifying solutions

Additional Eligibility Qualifications :
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: Yes

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