Thomson Reuters

Sr. User Experience Researcher

Location:
🇺🇸
Eagan, MN
Posted on:
August 29, 2022

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

About The UX Team

The UX Team is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission.

Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users’ needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.

About The Role

As a Sr. User Experience Researcher, you will define and execute on user research programs, spanning a broad set of experiences and modalities. The research activities you lead will help the team develop a deeper understanding of the users we service. You will help the team act on user insights to inform product and design decisions that empower our customers.

Responsibilities

In this role as Sr. UX Researcher, you will

  • Determine and recommend the most efficient and effective user-centered research approaches (qualitative and quantitative) to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
  • Lead foundational research activities that explore the problem space, frame the problems to be solved, and gather enough evidence and initial direction to define what to do next.
  • Lead discovery research activities to inform UX design decisions.
  • Monitor UX project execution, including establishing and tracking UX project metrics and UX product scorecards.
  • Develop user journeys and personas.
  • Synthesize quantitative and qualitative data to help drive product and design decisions.
  • Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
  • Support, partner and influence multi-disciplinary teams, including other business areas, to execute UX projects.
  • Take ownership for self-development, stay current with research techniques and tools in the field of UX.
  • Be a self-starter. Take initiatives and drive projects from beginning to end.
  • Mentor and assist UX Researchers as needed.

About You

You are a fit for the role if you have:

  • Master’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
  • 5+ years of UX research experience or 8+ years of experience in lieu of degree.
  • Experience in UX research on B2B SaaS solutions.
  • Mastery of your craft covering qualitative and quantitative research, Agile development, and industry practices and trends.
  • Excellent communication, storytelling, presentation, interpersonal, and analytical skills; the ability to communicate complex research concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Strong learning agility and ability to apply critical thinking to increasingly complex and changing work.
  • Ability to work in a fast and flexible way, quickly delivering insights to team members to move decisions forward.
  • Comfortable with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
  • A dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote until further notice. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on thomsonreuters.com.

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