RR Donnelley

Sr. User Researcher

Company:
RR Donnelley
Location:
πŸ‡ΊπŸ‡Έ
US (Remote)
Posted on:
June 20, 2022

The Sr. Researcher in the RRD Research department will support User Research and Market Research studies utilizing a variety of methodologies, for a variety of clients.

Responsibilities

  • Support all aspects of research studies, including preparing participant recruiting deliverables, reviewing or writing recruiting screeners and session guides, logging for studies, back-room management, managing video outputs, pulling participant quotes, and supporting or conducting analysis and reporting
  • Lead research studies, as assigned, including facilitating, client and project team management, and owning all research deliverables associated with assigned studies
  • Ability to identify usability issues, actively participate in affinity diagramming sessions, discuss emerging themes, and directly interact with clients
  • Exceed client expectations by delivering high-quality deliverables on time and on budget

Required Skills

  • 4 year Bachelor's degree in psychology or market research
  • 5+ years experience or demonstrated ability to perform job
  • 5+ years of experience supporting and leading some client-side or agency research engagements (leading kick-off meetings, authoring screener and session guides, facilitating, analyzing results, authorizing reports, and presenting research results)
  • Superb organization skills, communications skills, and attention to detail
  • Advanced knowledge of research, UX, and CX methodologies, and approaches
  • Ability to interface directly with clients
  • Passion and dedication to building better customer experiences
  • Fit the team culture: honest; kind; hard-working; team-focused; accountable

RRD is an EEO/AA including Vets and Disabled Employer

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