Sr. UX Researcher

Austin, TX
Posted on:
July 28, 2020

We are looking for a User Experience Researcher who will be responsible for creating research designs, analysis of research, conducting both in house and remote studies, moderated and unmoderated for an innovative Fortune 100 organization in Austin, TX.

The UX Researcher will work across the entire breadth of the product lifecycle, from generative through evaluative research. You will work to improve the usability, usefulness, and desirability of our experiences in collaboration with Designers, Product Managers, Software Developers, and other Stakeholders within the line of business.

***This is a very stable, one-year contract opportunity. AQUENT pays a W2 hourly rate + benefits, 401K and more.***


  • Conduct a variety of qualitative user research activities (e.g. empathy interviews, ethnographies, contextual inquiries, co-creation) as part of an interdisciplinary design process that includes designers, product managers and tech
  • Conduct usability benchmarking and continued testing of tools and apps
  • Teach and mentor designers on a variety of research activities, including empathy interviews, concept and usability testing, co creation, diary studies, in home interviews
  • Actively monitor and analyze research, data, and trends from internal sources, academic research, and industry published reports to inform and improve our research methods
  • Present and communicate research and analysis clearly and effectively across various organizations in any format required. Able to sell, support, explain, and simply present usability approach and research to various audience types from sophisticated design experts to non-designers
  • Experience with, or willingness to learn eye-tracking is a plus.

You must...

  • Have a track record of working with teams of various stakeholders, including designers, researchers, strategists, product managers, and tech partners
  • Effectively work with multiple stakeholders' interests, priorities, and expectations while working on individual research projects
  • Have experience guiding teams to employ the best research methods for the problem, employing strategies to address stakeholder push back
  • Be willing to teach and mentor designers in various research activities.
  • Be able to present research to a variety of stakeholders with varying levels of research understanding; guide designers in the best practices in communicating research.

Basic Qualifications:

  • Bachelor's degree
  • At least 5 years of experience as a Design Researcher in a corporate or consulting capacity
  • 5+ years of usability testing and user experience research within a lab environment

Preferred Qualifications:

  • Master’s degree in Psychology, Anthropology, Ethnography, Sociology, HCI, Human Factors, or related field
  • 5+ years of experience as a Design or Market Researcher in a corporate or consulting capacity
  • 5+ years of usability testing and user experience research within a lab environment

Client Description:

It’s not often that we get to say “yeah, but just listen to what they offer…” about our larger clients. Most people look at the awesome job description, then read “Financial Services Industry” and move on. We’ve heard it a thousand times! Know what else we’ve heard at this client just as much? “Wow! I’m so glad I took this job! This is not your father’s financial services company!”

Work here and experience:

- Opportunities to work with cutting-edge digital business strategies & projects

- Huge work-life balance culture

- Diversity-focused workplace

- Strong potential for temp-to-perm conversion (almost half of the people we've placed here have converted to a permanent position, either the one they're working in, or in a related department)

- Great Aquent community to work with onsite, including our bi-annual talent recognition program, which stems from the client managers’ own feedback (read: they’re engaged and interested in your future!)

- Don’t forget the massive points on your resume for being part of a cutting-edge team, leading the way in breathing fresh air into the financial services industry

With a customer experience focus in mind, our client is leading the way in the financial industry with their digital marketing & technology platforms. They recognize that today’s customers are technically savvy & independent as well as highly creative, and they’re working to be the best at serving them. We see this through how they are building platforms that allow customers to take ownership of their financial future, using video, animation, and social media to market to the end user. Their in-house digital agency has won numerous IHAF awards for their tools and cutting-edge technology. Working with this company, you would be working with groups and/or department such as an IHAF awarded digital agency, user experience, product development, communication strategy team and much more talented professionals like yourself. Come join us!

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