Sally Beauty

Sr. UX Researcher

Company:
Sally Beauty
Location:
🇺🇸
Denton, TX
Posted on:
September 8, 2020

Sally Beauty Holdings (NYSE: SBH) is the world’s largest wholesale and retail distributor of beauty supplies located in Denton Texas. A business built with a purpose to provide our customers with access to high-quality professional beauty products and exceptional customer service.

“At Sally Beauty Holdings, we find beauty in diversity.  Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

The Sr. UX Research will own ethnographic, field research to understand our consumer and enterprise customer bases and business partners - conducting research and data gathering activities, then summarizing and presenting findings to our product teams and across the business. Their research will be “leading” our design process and will hold our product team accountable to the honest problems of customers and opportunities with them and within our marketplace.

Responsibilities

  • Carry out field, ethnographic, observational research, user interviews, and workshops
  • Author research plans to prepare and pitch UX research, and present research findings
  • Involvement with validation and usability testing, analysis of recorded user sessions, and A/B testing
  • Partner with business/data analysts to understand the patterns and stories within our analytics and metrics
  • Carry out marketplace and innovation research to help our product team think outside the box and be aware of pressures and innovators across the market landscape
  • Contribute to implementation of user satisfaction measurement tools

Qualifications

  • 5+ years of UX Research experience
  • Experience working directly with business stakeholders and executives
  • Ability to clearly present design approaches to wide-ranging audiences (e.g. business, product management and technology teams)
  • User-centered research methods, research documentation, and production of empathy tools and storytelling
  • Research experience across consumer products and B2B enterprise
  • Observational, contextual, and usability testing
  • Analysis of user metrics and analytics

We offer a competitive salary and outstanding benefits package that includes medical, dental, vision, life Insurance, paid vacation and sick days, paid holidays, tuition reimbursement and 401(k) with company match. In addition, associates of Sally Beauty may take advantage of our in house salon with complimentary services, an onsite Sally Beauty Store with 30% merchandise discount, an onsite CosmoProf store with a 20% merchandise discount and a gourmet cafe.

Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, or disability.

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