Citrix

Sr. UX Researcher

Company:
Citrix
Location:
🇺🇸
Fort Lauderdale, FL
Posted on:
October 30, 2020

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device:  YOU!

What we're looking for:

You are a passionate, hardworking, and collaborative Senior UX Researcher. You will have the opportunity to influence the design and direction of the products to meet customers’ needs.

Position Summary/Overview:

We're looking for a talented Senior UX Researcher to join our Fort Lauderdale team to help support the strategic design and development of multiple products. As a UX Researcher, you will partner closely with user experience designers, product management, and software engineers drive data-driven insights that lead to better decisions and designs. You will have the opportunity to drive research strategy and employ a wide range of methods.

Responsibilities:

  • As a researcher you will be responsible for working closely with the design team to conduct qualitative and quantitative studies that help iterate and validate design concepts.
  • Work closely with senior researchers to choose methods that helps us answer our research questions and meet our business goals.
  • You will conduct usability tests with customers both remotely and in-person, and apply other methods such as card sorting, tree testing, and competitive analysis, as needed.
  • You will work directly with customers to make sure that our new product ideas will be useful and usable.
  • You will present your findings to stakeholders to ensure that the research is understood and able to be implemented in our products.

Basic Qualifications:

  • Minimum 5+ years of applied user research or relevant industry experience in product design with a strong foundation in HCI methodologies and is willing to learn on how to expand their foundational skills to become a well-rounded UX researcher.
  • Master’s or PhD degree preferred in a relevant field such as Human Computer Interaction (HCI). However, other Bachelor research degrees in Psychology and Anthropology will be considered with applied or relevant industry experience.
  • Has solid portfolio or samples showcasing work, ideally ranging from exploratory research, conceptual development, to usability studies which demonstrate ability to conduct research, synthesize data, and present findings.
  • Willing to travel to conferences or customer sites to conduct research.

Preferred Qualifications:

  • Demonstrates a passion for learning about Citrix products, domains, and users, and has a drive to understand users’ core needs along with an analytical mindset for processing the data gathered.
  • Demonstrates ability to be self-directed and lead research studies with little to no supervision to build a deeper understanding of users.  
  • Can synthesize findings into meaningful themes, write actionable and impactful reports, and expertly share these results with a variety of audiences.
  • Demonstrates the ability to be resourceful, creative, collaborative, and empathetic for project planning; while maintaining a positive attitude and knowing when to reach out for help from your team.

To apply:

To be considered for this position, you must submit ALL of these three requirements:

  • Resume
  • Cover letter explaining your interest and suitability for the position
  • Samples of work demonstrating experience and/or education that directly relates to the position

*LI-JB2

What you’re looking for:

Our technology is built on the idea that everyone should be able to work from anywhere, at any time, and on any device. It’s a simple philosophy that guides everything we do — including how we work.  If you’re an engineer, we’ll give you plenty of ways to test your skills on cutting edge technology. We want employees to do what they do best, every day.

Be bold. Take risks. Imagine a better way to work. If this sounds like you then we’d love to talk.

Functional Area:

Product Design

About us:

Citrix is a cloud company that enables mobile workstyles.  We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture.  We’ll give you all the tools you need to succeed so you can grow and develop with us.

Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications.

Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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