Sr. UX Researcher

Reading, England, United Kingdom
Posted on:
August 16, 2021

At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. We’ve earned numerous honors and top rankings for our technology, organization and people – clearly confirming our industry leadership and our special culture driving it. We also offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. So if you’re ready to work on unrivaled technology where your desire to be part of a collaborative team is met with a laser-focused mission to stop breaches and protect people globally, let’s talk.

About The Role

Our team is looking to hire a User Experience Researcher who’ll be responsible for defining & conducting tactical and strategic research designed to understand the needs, expectations, and behaviors of the people charged with keeping their company safe.

You’ll be joining a growing, cross-functional UX team composed of designers, researchers, writers, engineers & QA collaborating closely to deliver the best possible experience for our customers.

About The Product Group

You'll join our IT Security Operations product group. This group builds Falcon Spotlight, Falcon Discover and File Integrity Monitoring: products that identify, analyse and prioritise vulnerabilities and misconfigurations in customer environments.

What You’ll Do

  • Define and conduct qualitative and quantitative user experience research across multiple projects
  • Deliver insights to help inform and execute on major initiatives by conducting generative and evaluative research
  • Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate
  • Partner closely with designers, writers, engineers, researchers, and product managers
  • Advocate for user needs throughout the product development process
  • Educate broader team on research best practices and evangelize research methods and results throughout the organization
  • Contribute to processes, documentation, and standards to help evolve the research discipline

What You’ll Need

  • Experience designing and conducting studies using a variety of research methods (such as remote studies, contextual inquiry, iterative prototype testing, and surveys)
  • A deep understanding of strengths and weaknesses of different methods, including when and how to apply them during the product development process
  • Comfort managing multiple projects, including logistics of scoping and recruiting
  • A combination of integrity and flexibility to balance research speed and rigor
  • Demonstrated ability to effectively collaborate with designers, product managers, engineers, analysts, and other partners
  • Strong storytelling skills with a real passion for finding new, effective ways to advocate for our users
  • Desire to solve complex problems

Bonus Points

  • Experience working with Agile Design, Lean UX and/or Service Design methodologies
  • Understanding of visual communication principles such as typography, color and form
  • Advanced understanding of quantitative methods, such as statistical analysis and A/B testing
  • Experience working on a remote team
  • Experience with cybersecurity, enterprise SaaS, or other complex technical systems a plus.

Benefits Of Working At CrowdStrike

  • Market leader in compensation and equity awards
  • Competitive vacation policy
  • Comprehensive health benefits
  • Flexible work environment
  • Wellness programs
  • Stocked fridges, coffee, soda, and lots of treats

We are committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives and ways of solving problems so we strive to attract and retain talent from all backgrounds and create workplaces where everyone feels empowered to bring their full, authentic selves to work.

CrowdStrike is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

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