Sr UX researcher

Posted on:
January 7, 2022

About the Role

Our team is looking to hire a User Experience Researcher who’ll be responsible for defining & conducting tactical and strategic research designed to understand the needs, expectations, and behaviors of the people charged with keeping their company safe.

You’ll be joining a growing, cross-functional UX team composed of designers, researchers, writers, engineers & QA collaborating closely to deliver the best possible experience for our customers.

About the Product Group

You'll join our IT Security Operations product group. This group builds Falcon Spotlight, Falcon Discover and File Integrity Monitoring: products that identify, analyse and prioritize vulnerabilities and misconfigurations in customer environments.

What You’ll Do

  • Define and conduct qualitative and quantitative user experience research across multiple projects
  • Deliver insights to help inform and execute on major initiatives by conducting generative and evaluative research
  • Communicate insights and recommendations in a consumable, engaging way using artifacts such as reports, journey maps, personas, and other formats as appropriate
  • Partner closely with designers, writers, engineers, researchers, and product managers
  • Advocate for user needs throughout the product development process
  • Educate broader team on research best practices and evangelize research methods and results throughout the organization
  • Contribute to processes, documentation, and standards to help evolve the research discipline

What You’ll Need

  • Experience designing and conducting studies using a variety of research methods (such as remote studies, contextual inquiry, iterative prototype testing, and surveys)
  • A deep understanding of strengths and weaknesses of different methods, including when and how to apply them during the product development process
  • Comfort managing multiple projects, including logistics of scoping and recruiting
  • A combination of integrity and flexibility to balance research speed and rigor
  • Demonstrated ability to effectively collaborate with designers, product managers, engineers, analysts, and other partners
  • Strong storytelling skills with a real passion for finding new, effective ways to advocate for our users
  • Desire to solve complex problems

Bonus Points

  • Experience working with Agile Design, Lean UX and/or Service Design methodologies
  • Understanding of visual communication principles such as typography, color and form
  • Advanced understanding of quantitative methods, such as statistical analysis and A/B testing
  • Experience working on a remote team
  • Experience with cybersecurity, enterprise SaaS, or other complex technical systems a plus

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