Staff User Researcher

San Francisco, CA
Posted on:
August 3, 2022

About Mixpanel

Mixpanel is a leading product analytics software company, currently helping the world answer 81 million product questions every year. Our pioneering event-based tracking solution gives product teams the ability to gain insights into how to best acquire, convert, and retain their users across web and mobile platforms.

Powerful, flexible, and easy-to-use, Mixpanel enables teams to learn from their user data and innovate rapidly in creating winning products. Today, we serve nearly 6,000 paying customers through seven offices globally in our quest to provide the most in-depth product analytics that everyone can use and trust.

About The Team

At Mixpanel, we believe and invest in great design. Our product allows teams to validate their ideas with data and share this insight with others. As a Lead User Researcher at Mixpanel, you'll lead critical research efforts, complex multi-phase studies, and create programs that help define entire product areas. The role is ideal for someone with a strong interest and background in the B2B SaaS space—you're interested in diving into the nuances of how teams make sense of their product data.

We’re a tight-knit, collaborative group from a wide range of backgrounds who love joining research, data insights, and peer feedback into a user-centered process. You’ll work closely with Product and Engineering to decide what we build. You’ll be given the space to do great work and be supported by teammates who sweat the details.

About The Role

  • You'll be responsible for shaping the most ambiguous and impactful strategies across two core teams, Analysis and Data teams. You'll be deeply involved in product and feature definition, using a wide range of research methods.
  • You'll work alongside Technical, Product, and Design Leads to define, influence, and build support for a long-term product strategy that situates Mixpanel's future in the context of emerging tech and company growth.
  • You'll collaborate with Customer Success, Data Science, Product Marketing, and other adjacent functions to define our customers' entire data exploration journey.
  • You'll identify and advocate for specific research projects upfront and ensure that the findings match the needs of the business. You'll roadshow important discoveries, ensuring all relevant teams hear recommendations.
  • You'll grow and oversee a user research program to understand how start-ups, small companies, and large organizations analyze their product data.

We're Looking For Someone Who Has

  • You've been a user researcher for many years and have deep experience with research methodologies that include both qualitative and quantitative methods.
  • You've used qualitative research projects and findings to affect company strategy. Senior leadership sees you as a crucial thought partner in the rollout of significant initiatives.
  • You've shaped a research culture within product teams. You've mentored junior colleagues to understand customers better and guided team members on how to conduct their research with tools and templates.
  • You manage your workload proactively, suggesting solutions to competing demands. You anticipate issues or requirements on projects in advance and work to raise those with critical people outside your team.
  • You're an excellent communicator of user behavior with the broader company, helping teams around you to better communicate the customer's voice.
  • You're a terrific empathizer and can share in someone else's experiences by imagining what it would be like to be in that person's shoes.

More About Our Design Team

  • Meet the Design team in Figma
  • Semaphore Design system
  • Mixpanel Design blog
  • How we run remote design critiques at Mixpanel
  • Mixpanel company values

Benefits And Perks

  • Comprehensive Medical, Vision, and Dental Care
  • Mental Wellness Benefit
  • Generous Vacation Policy & Additional Company Holidays
  • Enhanced Parental Leave
  • Volunteer Time Off
  • Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break
  • please note that benefits and perks for contract positions will vary*

Culture Values

  • Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose
  • Customer Focus: Our customers’ success is our success
  • Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business
  • Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives
  • One Team: We can’t win without each other

Why choose Mixpanel?

We’re the leader in product analytics and have raised $277M from prominent investors like Andreessen-Horowitz, Sequoia, YC, and Bain Capital. Over the years, we’ve seen a spike in our leading indicators—signups and weekly active users—which have directly translated to revenue growth. Recently, we secured a $200M Series C growth investment from Bain Capital to accelerate our product development, expand our reach to customers, and more. Our award-winning teams make our continued growth possible by finding creative solutions to ever-changing challenges with scaling, reliability, design, and service. Today, we’re the only company single-mindedly focused on enabling the world’s most innovative companies to use data to uncover insights about their customers to build better products.

Mixpanel is an equal opportunity employer supporting workforce diversity. At Mixpanel, we are focused on things that really matter—our people, our customers, our partners—out of a recognition that those relationships are the most valuable assets we have. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance or other similar laws that may be applicable, we will consider for employment qualified applicants with arrest and conviction records. We’ve immersed ourselves in our Culture and Values as our guiding principles for the impact we want to have and the future we are building.

Refer a Friend!

Refer a friend through the Mixpanel Non-Employee Referral Program and you could receive a one-time referral payment up to $3,000! The program is open to persons unaffiliated with our business to assist Mixpanel in attracting, hiring, and retaining the very best talent. To submit a referral, please complete this form.

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