Rocket Central

Staff UX Researcher

Location:
🇺🇸
Detroit, MI
Posted on:
June 9, 2022

As a Rocket Companies®’ team member, you’re empowered to make an impact, employ your entrepreneurial spirit, and build a career customized by you because – At Rocket, You Can.

Our company is at an exciting inflection point – we’re on the path to build out and scale an entire platform across multiple businesses, thereby, creating certainty in life’s complex moments for our clients. Our team members are change agents who combine strategic decision-making with strong execution in an environment of constantly changing markets and consumer demands.

We are tackling the biggest problems at scale that need solving from innovators like yourself – those seeking to challenge the status quo, dive deeply into technology, solve client issues, and leverage our tech platform to deliver distinct, innovative solutions. Not only will you become part of the team reshaping the fintech industry, you will also have opportunities to contribute to our mission, which transcends far beyond the bottom line and into the communities in which we live and work.

Minimum Qualifications

  • 10 years of experience in user research and/or similar field
  • 3 years of experience mentoring researchers
  • Master’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Advanced demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
  • Advanced demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

  • 12 years of experience in user research and/or similar field
  • 5 years of experience mentoring junior researchers
  • Professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
  • Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
  • Demonstrated ability in building a UX research community of practice at scale
  • Demonstrated ability working with the mortgage or financial services industry (fintech)

Job Summary

As a Staff UX Researcher, you'll use generative and evaluative research methods to plan and execute creative studies that drive empathy and understanding of user goals, needs, attitudes and behaviors. Collaborating across disciplines and business areas, you'll provide actionable insights and artifacts that drive direction and confidence in product decisions. You'll lean into ambiguity, inspiring those around them to experiment and think creatively as they explore possible solutions. As champions of the UX research discipline, you'll foster a culture of research and continuous learning across the company.Our Rocket Pro team designs game-changing experiences that enhance the strength and capabilities of our trusted partners and professionals as they serve their clients. We're on an amazing journey of nurturing deep trust in Rocket as we create solutions that give our partners speed, visibility and control so they can be as successful as possible. Join the Rocket Pro team and help us raise the bar for the fintech industry.

Responsibilities

  • Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
  • Partner across disciplines and business areas to align on a unified research strategy that informs future product roadmaps
  • Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
  • Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
  • Gather and synthesize research findings into actionable insights and artifacts, packaged and delivered in a compelling narrative that drives change
  • Collaborate across product teams to build balanced, data-driven backlogs that address both user and business needs
  • Build strong relationships across business areas and disciplines as an evangelist and thought leader of UX Research
  • Strengthen the maturity of the UX Research team by mentoring and shaping best practices through dedicated feedback, collaboration, delegation and interactive learning activities

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate, automotive and more. We’re insistently different in how we look at the world and committed to an inclusive workplace where every voice is heard. And we’re passionate about the work we do, and it shows. We’ve been ranked #5 on Fortune’s list of the 100 Best Companies to Work For in 2021, as well as ranking #1 for Fortune’s Best Large Workplaces in Financial Services and Insurance List in 2021.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

Colorado Candidates Only. Pursuant to the disclosure requirements of C.R.S.

  • 8-5-101, et seq., the minimum salary for this position for candidates in Colorado is approximately ninety-eight thousand dollars. The position may also be eligible for an annual bonus and other employment-related benefits. The information regarding compensation and other benefits included in this paragraph is only an estimate and is subject to revision from time to time as the Company, in its sole and exclusive discretion, deems appropriate. The Company may determine during its review of the proposed minimum compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. The Company is a proud equal opportunity employer and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

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