Staff UX Researcher

Remote, US
Posted on:
July 6, 2022

Since 2004, Mandiant has been a trusted partner to security-conscious organizations. Effective security is based on the right combination of expertise, intelligence, and adaptive technology, and the Mandiant Advantage SaaS platform scales decades of frontline experience and industry-leading threat intelligence to deliver a range of dynamic cyber defense solutions. Mandiant’s approach helps organizations develop more effective and efficient cyber security programs and instills confidence in their readiness to defend against and respond to cyber threats.

Job Description

Do you want to guide products that help national security organizations and Fortune 500 companies protect their companies, customers, and constituents from evil? If so, we would like to hear from you! The Mandiant UX team is looking for a passionate and detail-oriented Staff UX Researcher to help us create transformative products in the constantly evolving cybersecurity space. The position is focused on performing formative and summative research for the multi-vendor XDR platform Mandiant Advantage.

The successful candidate will have extensive experience with user research utilizing a wide variety of methods (e.g., usability studies, contextual inquiry, surveys, ethnography, etc.). They are hands-on, and detail-oriented, with the ability to independently drive new research projects. They will articulate research goals and outcomes to product managers, development teams, and executive stakeholders. They are passionate about understanding user behaviors and motivations.

What You Will Do:

  • Conduct formative and summative research through facilitated interviews, surveys, task-completion studies, and A/B testing.
  • Own all stages of UX research: planning, facilitation, analysis, and reporting.
  • Develop an expert understanding of user needs, pain points, personas, and customer journeys.
  • Communicate and collaborate with large cross-functional teams of designers, engineers, and product managers.
  • Understand and incorporate complex technical and business requirements into research.
  • Communicate research findings to diverse audiences through written reports and in-person presentations.
  • Travel as much as 5-10%.


Minimum Requirements:

  • 8+ years of professional experience in an applied research setting, or similar.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Experience working within large and collaborative design, engineering, and product teams.
  • Able to conduct research in a fully remote setting.

Additional Information

At Mandiant we are committed to our #OneTeam approach combining diversity, collaboration, and excellence. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Minimum Salary: $120,000. Final salary will be determined commensurately with cost of living, experience level, and/or any other legally permissible considerations. 

Incentive Compensation: Eligibility for annual bonus subject to individual and company performance; eligibility for award of Restricted Stock Units subject to eligibility requirements, approval from Mandiant’s Compensation Committee, and vesting terms  

Benefits: Employer subsidized benefits include Medical, Dental, Vision, Life, and Disability Insurance. Subject to eligibility requirements, Mandiant also offers the ability to participate in 401(k), Flexible Spending Accounts, Health Savings Accounts, Dependent Care Spending Accounts, and Employee Stock Purchase Program. Mandiant also provides Paid Time Off, Flexible Paid Sick Time, and Paid Holidays.  

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