Routable

Staff UX Researcher

Company:
Routable
Location:
🇺🇸
New York, NY
Posted on:
September 16, 2022

Routable is a B2B payments platform built to make bill payments and mass payouts fast and seamless. Our mission is to be the simplest way to send and receive business-to-business payments. Unlike other payment platforms, Routable's modern, easy-to-use API allows you to build a powerful payments infrastructure in minutes.

We're a Series B startup with $46M in funding. We're helping some of the largest marketplaces and gig economy companies, including Ticketmaster, Snackpass, and Garmentory. Hundreds of finance teams trust our decades of experience in building B2B payment solutions.

Our environment encourages intellectual curiosity, problem solving, and openness—one that provides the support and mentorship needed to succeed, learn, and grow. We'll make sure you have everything you need to do your best work and make an impact. We're a fully remote startup with our team working from a city they love across the United States, Argentina, and Canada.

About The Role

We are looking for an experienced UX researcher! You will be responsible for helping define and drive the future of different features across many product areas. You will help define what users need from each feature by conducting research, working with cross-functional teams, and performing usability studies.

These responsibilities also include developing and installing best practice processes for UX research, communicating your findings to the team via presentations or async documentation, evaluating qualitative and quantitative data, and helping the UX team better understand what would make a user's experience more intuitive, accessible, and seamless. This role has room for growth into management as we are looking to build out a more robust UX research team next year.

Responsibilities

  • Proactively identify user research projects. Work collaboratively with Product Managers and Product Designers to execute research projects.
  • Divide your time across strategic research, problem validation, and solution validation.
  • Guide and train Product Designers in how to undertake evaluative research projects and in how to create strategic deliverables (such as journey maps, storyboards, competitive analyses, and personas).
  • Evangelize research. Share user insights with the broader organization and externally in creative ways to increase empathy.
  • Lead strategic user research initiatives that span multiple product areas (and possibly the entire product).
  • Actively contribute to UX Research processes and documentation.

Minimum Qualifications

  • Five or more years of UX research experience
  • Bachelor's or MS in a human behavior related field (or equivalent and demonstrable work experience)
  • Ability to quickly and effectively share research results
  • Ability to perform all research-related tasks including research, planning, evaluating, and iteration autonomously
  • Ability to formulate specific, answerable, and practical questions
  • Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions
  • Experience with remote testing tools
  • A strong desire for creative problem-solving with a positive attitude
  • Excellent time-management skills
  • Bonus: Previous experience having direct reports
  • Bonus: Experience with Fintech or Accounting Software

Location

You must be currently authorized to work in the United States on a full-time basis.

We are a remote first company! Rather than restrict ourselves to only find talent in one city, we'd rather find the absolute best people regardless of where they live. One amazing benefit to our remote culture, is that it enables our team to enjoy traveling ✈️ more regularly since they can work from wherever!

Reporting

The Lead UX Researcher reports directly to the Product Design Manager, Tiffany Lottering (for now).

About Routable

Our Core Values

At Routable, we are driven by our values. Our values act as guiding principles when it comes to our work, our hiring practices, and ourselves. We talk about them every day and praise each other based on our ability to embody them.💞 Engage with Empathy: Have empathy and a deep understanding for your peers, and our customers. This means no ego and cultivating relationships by actively listening to each other's needs.🤝 Volunteer Assistance: Helping others is always a priority, even when it is not immediately related to the goals that we are trying to achieve. We make it a point to foster an environment of inclusiveness for our remote team.💪 Own it: We are all company owners and we act like it. We make data driven decisions and jump at the opportunity to be accountable. Taking action when you see a problem is our default state.🛠 Build with Purpose: We are collectively building the product and company of our dreams. We are intentional with everything we do and are always looking for ways to improve. We sweat the details.🧬 Expect Authenticity: We do not compromise our values when it comes to our team and our customers. We champion originality. Be yourself. Everyone else is already taken.

RendezvousTo help foster amazing relationships with our coworkers, we meet up twice a year as a whole team in some pretty awesome cities! In the past we've met up in San Diego, Seattle, and Austin. We'd rather invest money into memorable team events rather than expensive offices. During our meet-up team time, we love to spend time learning a new skill together, and solving problems. Most recently this has taken on the form of a bread-making class and defeating an Escape Room.Note: we have paused our meetups due to COVID-19 and will resume when it is safe for everyone to attend

Perks

🏥 Great Health, Dental and Vision Insurance⛑ Employer paid Life, STD and LTD benefits💲 Competitive salary📈 Stock Options💰 401k💸 Work from Home Stipend🚀 We're a remote first company🏝 Flexible vacation policy

Inclusive Employer

Routable welcomes employees from varied backgrounds and walks of life, and it's reflected in our diverse community of Routers. Routable is proud to be an equal opportunity employer and is committed to administering personnel actions, including hiring, training, promoting and compensating its employees, without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information, or any other status protected by applicable law.

Please reference you found the job on UXResearchJobs.com, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave UXResearchJobs.com and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong