Dictionary.com

Staff UX Researcher

Location:
🇺🇸
Oakland, CA
Posted on:
September 19, 2022

Minimum Qualifications

  • 10 years of experience in user research and/or similar field
  • 3 years of experience mentoring researchers
  • Master’s degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Advanced demonstrated ability in collaborating with cross-functional and interdisciplinary teams to curate, plan, execute, synthesize and share user research for multiple initiatives at once
  • Advanced demonstrated ability in facilitating ideation, alignment and engagement workshops with a variety of disciplines and stakeholders

Preferred Qualifications

  • 12 years of experience in user research and/or similar field
  • 5 years of experience mentoring junior researchers
  • Professional degree in human-computer interaction (HCI), psychology, anthropology, sociology or related field
  • Advanced demonstrated ability in leading exploratory research activities such as contextual inquiry, ethnography and diary studies
  • Advanced demonstrated ability in leading evaluative research activities such as usability testing, heuristics evaluations, surveys and clickstream analysis
  • Demonstrated ability in building a UX research community of practice at scale
  • Demonstrated ability working with the mortgage or financial services industry (fintech)
  • Understanding of lexicography, education, and/or edTech

Job Summary

As the Staff UX Researcher for Dictionary.com, you'll use generative and evaluative research methods to plan and execute creative studies that drive empathy and an understanding of user goals, needs, attitudes and behaviors. Providing actionable insights and artifacts, you'll drive direction and confidence in our product decisions. This is an opportunity to engage and support a culture of research and continuous learning across the company. In this role, you'll directly report to the VP of Product.

Responsibilities

  • Actively identify research opportunities across business areas, then size and prioritize tasks to meet deadlines
  • Partner across disciplines and business areas to align on a unified research strategy that informs future product roadmaps
  • Design and conduct creative studies that balance diverse research methods (qualitative/quantitative, behavioral/attitudinal, generative/evaluative) within the appropriate scope
  • Apply a deep understanding of project assumptions and/or potential bias when planning and conducting research studies, and limit those biases whenever possible
  • Gather and synthesize research findings into actionable insights and artifacts, packaged and delivered in a compelling narrative that drives change
  • Collaborate across product teams to build balanced, data-driven backlogs that address both user and business needs
  • Build strong relationships across business areas and disciplines as an evangelist and thought leader of UX Research
  • Strengthen the maturity of the UX Research team by mentoring and shaping best practices through dedicated feedback, collaboration, delegation and interactive learning activities

Who We Are

Dictionary.com is committed to eliminating anxiety with the English language through simple, expertly crafted definitions, the perfect synonyms, and rich narratives about the intersection of words and culture. We are the leading digital source for everything related to words and their meanings, with 70 million monthly users and 100 million app installs. We believe words are core to the human experience, and as such, we’ve made it our mission to deliver the best dictionary and thesaurus imaginable to the largest audience possible.

The Dictionary.com team exudes energy and a passion for words and language and is driven to invest in the people and products that will propel Dictionary.com forward another 20+ years.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

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